Online order processing and notification

Purpose

1.1. Automate end-to-end workflow for online order intake, validation, kitchen notification, payment confirmation, and customer notification.
1.2. Reduce manual handling, ensure order accuracy, speed up order processing, and provide real-time updates to all stakeholders.
1.3. Integrate different apps for seamless data transfer between POS, website, delivery, and notification systems.
1.4. Automate post-order actions, such as update to kitchen screens, payment status, delivery partner alerts, and customer receipts.

Trigger Conditions

2.1. New order placed via web, mobile app, or integrated marketplace.
2.2. Payment completed or payment status update received.
2.3. Need for customer notification after status change: received, in process, ready, or out for delivery.

Platform Variants

3.1. Shopify
• Feature/Setting: Webhooks (“Order Created”); configure endpoint to send order data as soon as placed.
3.2. WooCommerce
• Feature/Setting: REST API (“Order Updated” event); configure webhook url in settings > advanced.
3.3. Square
• Feature/Setting: Order API; subscribe to PUSH notifications for order lifecycle events.
3.4. Stripe
• Feature/Setting: Webhook (“checkout.session.completed”); set endpoint to receive payment status.
3.5. PayPal
• Feature/Setting: IPN (Instant Payment Notification); receive background payment confirmation on order.
3.6. Twilio SMS
• Feature/Setting: Programmable Messaging; use Send SMS API to notify customer/kitchen on order status.
3.7. SendGrid
• Feature/Setting: Mail Send API; trigger transactional email to customer or staff with order details.
3.8. Slack
• Feature/Setting: Incoming Webhooks; post order summary to specific kitchen or manager channel.
3.9. Microsoft Teams
• Feature/Setting: Incoming Webhook URL; send order notification card to team/operations channel.
3.10. Telegram
• Feature/Setting: Bot API; Message/sendOrderUpdate to push live status to Telegram user/group.
3.11. Google Sheets
• Feature/Setting: Sheets API; append new row with order details for tracking/reporting.
3.12. Airtable
• Feature/Setting: API (“Create record” in Orders table); auto-log each transaction.
3.13. Notion
• Feature/Setting: Database API; create and update tracking page per transaction in Orders database.
3.14. Zapier
• Feature/Setting: Zap trigger for “New Order”; chain actions: notification, update, or alert.
3.15. Google Chat
• Feature/Setting: Webhook webhook; send order event to operations chat room.
3.16. Discord
• Feature/Setting: Webhook; notify order status in dedicated staff Discord channel.
3.17. Mailgun
• Feature/Setting: messages API; send transactional email with order summary.
3.18. WhatsApp Business API
• Feature/Setting: messages/sendMessage endpoint; notify customer on order confirmation or readiness.
3.19. Freshdesk
• Feature/Setting: Ticket Creation API; auto-log support ticket for high priority orders/issues.
3.20. Trello
• Feature/Setting: Cards API; auto-create or move cards per order stage (received/preparing/completed).
3.21. Monday.com
• Feature/Setting: Items API; auto-create order item, assign to team per process stage.
3.22. HubSpot
• Feature/Setting: Create Engagement API; auto-log interaction for customer/order analytics.

Benefits

4.1. Real-time processing and reduced staff intervention.
4.2. Consistent, multi-channel customer and internal notifications.
4.3. Minimized human error in order relay and status update.
4.4. Streamlined reporting and operations management via instant data syncs.
4.5. Faster order throughput resulting in higher customer satisfaction and repeat business.