Order Management AutomationPurpose
1.2. Enable automatic menu updates, sales reporting, and inventory management for efficient kitchen and front-desk operations.
1.3. Improve customer order accuracy, minimize missed or duplicate orders, and maintain up-to-date transaction records for financial compliance.
1.4. Provide real-time visibility of sales metrics across multiple restaurant locations or channels.
1.5. Support seamless communication between mobile apps, delivery services, and internal POS systems, streamlining order fulfillment.
Trigger Conditions
2.2. Change in order status (preparing, ready, delivered, cancelled) on the POS system.
2.3. Menu update or price change in POS or any integrated channel.
2.4. Shift change or end-of-day closing event recognized by POS.
2.5. Low stock update detected by inventory module linked to POS.
Platform Variants
• Function/API: “Orders” and “Catalog” API for synchronizing orders and menu items.
• Configuration: Configure webhook to listen for new orders and menu updates.
3.2. Toast
• Feature: Cloud API for order status and new order ingestion.
• Configuration: Setup OAuth and subscription to “Order Events.”
3.3. Lightspeed
• Function: “eCom API” for order and inventory updates.
• Configuration: Connect REST endpoint to fetch and push order events.
3.4. Clover
• API: “Orders API” for real-time order status changes.
• Configuration: Activate app webhook and set callback URL.
3.5. Revel
• Feature: “Revel API Suite” for sales and POS synchronization.
• Configuration: Enable event trigger on “Order Closed.”
3.6. Vend (now Lightspeed Retail)
• API: “Sales” and “Products” for syncing new orders and menu.
• Configuration: Periodic polling or webhook subscriptions to push changes.
3.7. Shopify POS
• Feature: “Order Create” webhook and Admin API.
• Configuration: Register Webhook for new orders and product updates.
3.8. Upserve POS
• Feature: “Real-time Orders” WebSocket API.
• Configuration: Initiate listener socket for instant updates from Upserve.
3.9. Talech
• API: “Order Management” API for order/event sync.
• Configuration: Authenticate and monitor order lifecycle endpoints.
3.10. NCR Silver
• API: “Silver API” for order and shift data.
• Configuration: Create API user and subscribe to “Transaction Events.”
3.11. Oracle Micros Simphony
• API: “Simphony API” Order and Inventory endpoints.
• Configuration: Configure secure REST API ingestion for real-time feeds.
3.12. TouchBistro
• Feature: “Integration Webhook” for order push and menu sync.
• Configuration: Deploy webhook server and input callback on TouchBistro Admin.
3.13. Lavu POS
• API: “Orders” and “Menu” REST API.
• Configuration: Enable external integration and poll for new orders/events.
3.14. Poster POS
• API: “Data API” for real-time synchronization of orders and menu.
• Configuration: Set API access and url targets in Poster dashboard.
3.15. Loyverse
• Feature: “Webhook” for receipts and inventory.
• Configuration: Input webhook URL into Loyverse Backoffice.
3.16. POSist
• API: “Real Time Data API” for sales, order, menu sync.
• Configuration: Use OAuth2, enable data push on events via console.
3.17. SambaPOS
• Feature: “Message Server” Automation Commands.
• Configuration: Setup message handlers to receive and trigger events.
3.18. eHopper
• API: “Open API” for order, inventory, and menu updates.
• Configuration: Setup secure credentials, subscribe to order webhooks.
3.19. Bepoz
• API: “REST API” for sales and order status.
• Configuration: Assign API user, set endpoint to listen for new transactions.
3.20. ShopKeep (now part of Lightspeed)
• Feature: “Register API” for orders and catalog.
• Configuration: Connect to Sales endpoint, configure webhook for updates.
Benefits
4.2. Ensures up-to-date menus and stock levels across all platforms in real time.
4.3. Reduces training time for staff and increases operational efficiency.
4.4. Enables faster and more reliable reporting for managers and owners.
4.5. Supports scalable multi-location operations by centralizing order data and control.