Order Management AutomationPurpose
1.2. Reduce manual entry by automating order collection, enhancing order accuracy, kitchen operations, and customer satisfaction.
1.3. Provide real-time visibility on sales, trends, and fulfillment status across channels.
1.4. Enable centralized reporting, analytics, and reconciliation, tailored for African cuisine menu complexities and modifiers.
Trigger Conditions
2.2. Order status update (confirmation, cancellation, food ready, out for delivery).
2.3. Menu changes on third-party platforms requiring synchronization.
2.4. Scheduled aggregation/reporting intervals (e.g., hourly, daily, weekly).
Platform variants
3.1. Uber Eats
• Feature/Setting: Orders API (Webhooks: Order Placed, Order Updated); sample: configure webhook endpoint to receive POST events from Uber Eats for every new order.
3.2. DoorDash
• Feature/Setting: Developer API – Orders, Real-Time Updates; sample: setup Orders webhook and parse incoming JSON order payloads.
3.3. Grubhub
• Feature/Setting: Order Integration API; sample: enable real-time order push notifications to defined callback URL.
3.4. Postmates
• Feature/Setting: Delivery API (Order Events Webhook); sample: POST endpoint to ingest new orders as soon as created.
3.5. ChowNow
• Feature/Setting: Partner API - Order Notifications; sample: HTTPS endpoint for order notification payloads.
3.6. Toast POS
• Feature/Setting: Toast API - Order Ingestion; sample: connect and map external delivery orders into Toast order system.
3.7. Square for Restaurants
• Feature/Setting: Orders API (Webhook Subscriptions); sample: subscribe to 'order.created' for automatic ingestion.
3.8. Zomato
• Feature/Setting: Partner Integration API, Order Notification Endpoint; sample: configure receiving endpoint for Zomato order objects.
3.9. Deliveroo
• Feature/Setting: API - Webhook for new order events; sample: POST webhook processing for every Delivery order ID.
3.10. Foodpanda
• Feature/Setting: Delivery Partner Webhooks; sample: parse Foodpanda webhook events for new and updated orders.
3.11. GloriaFood
• Feature/Setting: API – Push Notification/Webhooks; sample: configure endpoint in GloriaFood to send order JSON upon order placement.
3.12. Munchi
• Feature/Setting: Orders Webhook (Push API); sample: specify restaurant webhook in Munchi builder settings.
3.13. Shopify (with restaurant ordering app)
• Feature/Setting: Orders API Webhook ('orders/create'); sample: subscribe and process new restaurant orders at /webhooks/orders.
3.14. WooCommerce
• Feature/Setting: REST API ('order.created'); sample: connect endpoint to receive new food order notification from WooCommerce.
3.15. Flipdish
• Feature/Setting: Webhook for Order Events; sample: configure receiver for Flipdish order JSON messages.
3.16. Ordermark
• Feature/Setting: Order API/Order Polling; sample: setup GET request to Ordermark order pool or receive webhooks.
3.17. Otter
• Feature/Setting: Menu API, Order Events API; sample: subscribe to Otter order events for cross-platform ingestion.
3.18. Bringg
• Feature/Setting: Webhook for New Order, Order Status Webhook; sample: define endpoints for each workflow event.
3.19. SquareSpace (with online order extension)
• Feature/Setting: Commerce Orders Endpoint – POST webhooks; sample: subscribe to order events and food order submissions.
3.20. Clover
• Feature/Setting: API - Orders Webhook; sample: process Clover’s real-time order push for new restaurant orders.
Benefits
4.2. Real-time landscape of active orders for faster, smoother kitchen operations.
4.3. Improved visibility into trends and multi-platform sales analytics tailored to African restaurant business.
4.4. Automatic updating of menu items, modifiers, and inventory between platforms prevents overselling.
4.5. Supports scaling operations with seamless integration as new delivery partners emerge.
4.6. Strengthens compliance and record-keeping for financial controls and reporting.