Delivery status notifications for customers

Purpose

1.1. Automatically notify agrochemical customers of their order delivery status via multiple communication channels.
1.2. Reduce manual workload on staff handling delivery ETA updates and confirmations.
1.3. Support real-time updates for time-sensitive agri-supplies, improving transparency and customer satisfaction.
1.4. Allow notifications to be sent based on delivery milestones: dispatch, route update, near arrival, delivered.
1.5. Ensure consistency of information across email, SMS, chat, and app notifications.

Trigger Conditions

2.1. Order status changed to “Dispatched,” “Out for Delivery,” or “Delivered” in ERP or fulfillment system.
2.2. GPS tracking data signals approaching customer location.
2.3. Manual courier scan at delivery checkpoints triggers system status.
2.4. Scheduled time-based update (e.g., morning delivery window notification).
2.5. Customer requests order status via SMS, chat, or IVR.

Platform Variants

3.1. Twilio (SMS/WhatsApp)
- Feature/Setting: Messaging API; Configure Message Services with triggers on status change.
3.2. SendGrid (Email)
- Feature/Setting: Transactional Templates API; set dynamic data injection for order status.
3.3. Slack
- Feature/Setting: Incoming Webhooks; configure workflow notification to internal staff channels.
3.4. Microsoft Teams
- Feature/Setting: Incoming Webhook URL; send status update cards to sales/support channels.
3.5. Firebase Cloud Messaging
- Feature/Setting: Cloud Messaging API; push real-time alerts to mobile app users.
3.6. Pusher
- Feature/Setting: Channels API; push delivery updates to web dashboards.
3.7. Mailgun
- Feature/Setting: Messages API; auto-send personalized delivery status emails.
3.8. Zendesk
- Feature/Setting: Trigger-based Ticket Comment API; update open support tickets with delivery events.
3.9. HubSpot
- Feature/Setting: Workflow Automation/Email API; trigger nurture or status emails for delivery.
3.10. Salesforce
- Feature/Setting: Process Builder/Flow and Messaging API; auto-notify account owners and customers.
3.11. Shopify
- Feature/Setting: Order Fulfillment Webhook; trigger notifications on order status changes.
3.12. WooCommerce
- Feature/Setting: Order Status Hook; send SMS or email via integration.
3.13. Zapier
- Feature/Setting: Trigger on delivery status changes to launch multi-channel notifications.
3.14. Google Chat
- Feature/Setting: Webhook API; post delivery alerts into team chat spaces.
3.15. Microsoft Power Automate
- Feature/Setting: Flow with event-triggered actions for SMS, email, or push.
3.16. LINE Messaging
- Feature/Setting: Messaging API; push delivery updates to subscribers’ chat.
3.17. Telegram
- Feature/Setting: Bot API; send message alert on status update.
3.18. Intercom
- Feature/Setting: Outbound Messaging; push updates in app or via email.
3.19. Klaviyo
- Feature/Setting: Flows and Event-Triggered Emails or SMS.
3.20. Freshdesk
- Feature/Setting: Automations & Ticket Notification API for delivery updates.
3.21. Plivo
- Feature/Setting: SMS API; automated text delivery notifications.
3.22. MessageBird
- Feature/Setting: SMS/Omnichannel API, notify by SMS, WhatsApp, or Voice.
3.23. Viber
- Feature/Setting: Bots API, send delivery message in Viber chats.
3.24. Sendlane
- Feature/Setting: Automation automation triggers for real-time delivery emails.
3.25. ClickSend
- Feature/Setting: SMS API; send bulk or individual delivery alerts.

Benefits

4.1. Improves customer trust by ensuring proactive communication.
4.2. Minimizes costly missed deliveries or confusion leading to support tickets.
4.3. Reduces manual effort by automating repetitive status updates.
4.4. Multi-channel capability ensures greater customer reach and flexibility.
4.5. Scalable to handle peak season order volumes without resource strain.
4.6. Provides audit trail for every delivery notification sent.
4.7. Frees sales/support teams to focus on exceptions, not routine queries.
4.8. Enhances reputation and repeat business by delivering reliability.