Order routing to delivery partners or drivers

Purpose

1.1. Automate order routing to selected delivery partners or in-house drivers to enhance dispatch speed, reduce human error, and optimize delivery assignment in chicken takeaway operations.
1.2. Automates real-time notifications ensuring that every order is processed, assigned, and tracked automatically for Food & Beverage retailers.
1.3. Enables seamless integration between point-of-sale, order management, and logistics, creating an automatedly connected workflow for fulfillment.
1.4. Supports automating escalations when deliveries are delayed, feeding back to customer support and updating customers automatically.

Trigger Conditions

2.1. Automatedly triggers when a new order is marked “confirmed” or “ready for delivery” in the POS/order management system.
2.2. Order edited or cancelled post-acceptance triggers automated update or cancellation requests to the delivery partner.
2.3. Status change in delivery (e.g., “out for delivery”, “delivered”, “failed delivery”) triggers automated updates to customers and internal dashboards.

Platform Variants

3.1. Twilio (Messaging API)
• Feature/Setting: Automated SMS dispatch to drivers (“New order assigned: [OrderID]”). Configure webhook to trigger outgoing SMS on order confirmation.
3.2. WhatsApp Business API
• Feature/Setting: Automate order notifications via WhatsApp for faster acknowledgment, using template messages on order trigger.
3.3. SendGrid (Transactional Email API)
• Feature/Setting: Automates order assignment email notifications to delivery partners by configuring triggered workflow emails.
3.4. Slack (Incoming Webhook)
• Feature/Setting: Automating internal alerts in real-time using Slack channels (“Order #[OrderID] assigned to driver [Name]”).
3.5. Google Sheets (App Script or API)
• Feature/Setting: Log every routed order automatedly by pushing data rows per dispatch event.
3.6. Zapier (Webhooks / Action)
• Feature/Setting: Automator triggers between the POS/order system and delivery platforms, using Zapier Actions for routing automations.
3.7. Trello (Card API)
• Feature/Setting: Automate creation of order cards in a “Deliveries” board, moving cards automatically through order stages.
3.8. Shopify (Order Fulfillment API)
• Feature/Setting: Automates fulfillment service requests by updating order fulfillment status and triggering external delivery assignment.
3.9. WooCommerce (Hooks & REST API)
• Feature/Setting: Automates POST order data to delivery systems on status change event using webhooks.
3.10. Uber Direct (Delivery API)
• Feature/Setting: Automate order creation and assignment with the “Create Delivery” endpoint when an order is confirmed.
3.11. DoorDash Drive (API)
• Feature/Setting: Automates dispatch by integrating the “Create Delivery” API for direct-to-driver order handoff.
3.12. Stuart (API)
• Feature/Setting: Automated route optimization and assignment of delivery tasks using Stuart’s “Create Job” endpoint.
3.13. Deliverect (Order-routing API)
• Feature/Setting: Automates syncing of orders and direct routing to integrated logistics partners.
3.14. Square (Orders API)
• Feature/Setting: Automates new order webhooks to trigger delivery assignment logic.
3.15. Mailgun (Email API)
• Feature/Setting: Automating dispatch confirmation emails to drivers/delivery partners via triggered templates.
3.16. Firebase Cloud Messaging
• Feature/Setting: Automate push notifications to in-house driver apps for new delivery assignments.
3.17. Microsoft Teams (Webhook)
• Feature/Setting: Automating delivery assignment alerts to a Teams channel for coordination.
3.18. Jira Service Desk (REST API)
• Feature/Setting: Automates ticket creation for delivery exceptions or manual intervention needs.
3.19. Airtable (Automations)
• Feature/Setting: Automates creation of delivery tasks as records, updates statuses automatically.
3.20. Monday.com (Automations & API)
• Feature/Setting: Automated creation and updating of delivery boards and status columns for each assigned order.

Benefits

4.1. Automates manual touchpoints, reducing labor and error across the workflow.
4.2. Automatedly improves communication speed between shop, driver, and customer, ensuring accountability.
4.3. Increases operational efficiency by automating multi-platform notification and assignment flows.
4.4. Accelerates response times and creates an audit trail of delivery activities automatically.
4.5. Simplifies scaling by automating repeatable order routing and fulfillment steps across platforms.