Integration of delivery service orders for unified processing

Purpose

1.1. To unify and streamline orders from multiple delivery platforms (e.g., Swiggy, Zomato, Uber Eats) into a single processing pipeline, reducing manual effort, error rates, and improving kitchen workflow by automating order intake, acknowledgment, dispatch, and status update actions.
1.2. Integrate real-time order notifications, status updates, and reconciliation across disparate platforms with minimal human intervention.
1.3. Ensure all delivery service communications are centralized, logged, and accessible for kitchen staff and order managers.

Trigger Conditions

2.1. New order received on any delivery aggregator platform.
2.2. Order status updated (confirmation, preparation, out for delivery, completed, cancelled).
2.3. Manual order entry for direct phone-ins or walk-ins requiring unified ticketing.
2.4. Scheduled sync for reconciliation and daily summary reports.

Platform Variants

3.1. Swiggy API
• Feature/Setting: Webhooks — configure webhook endpoint to trigger on new order and status events.
• Sample: Register order update webhook in Swiggy Partner Console.

3.2. Zomato API
• Feature/Setting: Pull Orders endpoint — set periodic polling for new orders.
• Sample: Schedule GET requests to Zomato's orders endpoint.

3.3. Uber Eats API
• Feature/Setting: Order Webhook subscription — setup POST target for order and status change events.
• Sample: Use Uber Eats developer portal to set delivery event endpoints.

3.4. Dunzo API
• Feature/Setting: Orders Webhook — register URL for automatic order push.
• Sample: Input AutomateDFY webhook URL in Dunzo dashboard integration settings.

3.5. Talabat API
• Feature/Setting: Order Notification — configure push notification URL for real-time order flow.
• Sample: Register endpoint in Talabat partner API panel.

3.6. DotPe API
• Feature/Setting: Order Status API — post back to update status and fetch new order list.
• Sample: Use POST/GET with API token for active session orders.

3.7. Shopify Webhooks
• Feature/Setting: Order Creation Webhook — listen for new orders if using Shopify for direct ordering.
• Sample: Enable webhook for 'orders/create' in Notifications.

3.8. WooCommerce REST API
• Feature/Setting: Orders endpoint — poll or receive new orders via REST API.
• Sample: Authorize API user; fetch with GET /wp-json/wc/v3/orders.

3.9. Square POS API
• Feature/Setting: Order Webhook — subscribe to “order.created”, “order.updated”.
• Sample: Configure webhook subscriptions in Square Developer portal.

3.10. Lightspeed Restaurant K Series
• Feature/Setting: Orders API — pull open and incoming orders periodically.
• Sample: Authenticate with API keys; GET /orders/new.

3.11. Toast POS API
• Feature/Setting: Order Listener — integrate webhooks for order events.
• Sample: Register listener with “orderPlaced” and “orderUpdated” events.

3.12. Square for Restaurants
• Feature/Setting: POS Integrations — real-time API hooks for digital orders.
• Sample: Enable online order integration through dashboard.

3.13. Deliverect API
• Feature/Setting: Delivery Channel Connector — configure forward of all partner orders.
• Sample: Set up delivery channel integrations in Deliverect interface.

3.14. Flipdish API
• Feature/Setting: New Order Webhook — push order data to automation endpoint.
• Sample: Enter webhook URL in Flipdish admin.

3.15. Obdx (Order Aggregator) API
• Feature/Setting: Pull consolidated orders via secure API.
• Sample: Schedule polling for new records every minute.

3.16. Foodics API
• Feature/Setting: Orders Webhook — configure order notification endpoint.
• Sample: Register for 'Order Placed' webhook in Foodics portal.

3.17. Delivery.com Partner Portal
• Feature/Setting: Orders Download API — pull new orders by interval.
• Sample: Use API key; GET /orders/new endpoint.

3.18. Grubhub Marketplace API
• Feature/Setting: Order Notification Webhooks — subscribe to order lifecycle events.
• Sample: Register receiving endpoint in Grubhub developer settings.

3.19. Postmates Dashboard
• Feature/Setting: Order Events Webhook — push new and updated orders.
• Sample: In Partner menu, set endpoint for instant push.

3.20. Data Export via FTP/SFTP (Legacy)
• Feature/Setting: Scheduled CSV export — fetch latest orders from delivery partner FTP.
• Sample: Schedule nightly pull and parse for unified flow.

3.21. Slack API (for notifications)
• Feature/Setting: Incoming Webhook URL — send alert in #orders channel.
• Sample: POST formatted order notifications to channel webhook.

3.22. Microsoft Teams Webhook
• Feature/Setting: Connector URL — send adaptive card with order details.
• Sample: Post order receipts via JSON message.

3.23. Twilio Programmable SMS
• Feature/Setting: Send SMS API — alert manager/staff on high-value orders.
• Sample: Use POST /Messages with templated SMS body.

3.24. Google Sheets API
• Feature/Setting: Append Row — log unified order data.
• Sample: POST new row with order data to tracking sheet.

3.25. Airtable API
• Feature/Setting: Create Record — store and organize all orders for analytics.
• Sample: POST order object for audit and BI.

Benefits

4.1. Centralizes order handling, reducing missed or delayed orders and duplication.
4.2. Improves order prep speed by automatic ticket generation per channel.
4.3. Ensures accurate and timely delivery status updates.
4.4. Reduces manual data entry; minimizes reconciliation errors.
4.5. Enables analytics on unified dataset for actionable insights and reporting.
4.6. Frees staff from aggregator dashboards, improving operational focus.