Real-time order status updates and notifications

Purpose

1.1. Deliver real-time order status updates and notifications to customers and staff, reducing uncertainty, increasing transparency, and improving operational efficiency for Andhra restaurant operations.
1.2. Facilitate prompt communication about order receipt, prep start, ready-to-serve, delays, or delivery dispatched/arrived status directly to end-users, managers, and kitchen staff.
1.3. Trigger automated, context-aware notifications across multiple channels (SMS, email, in-app, voice, WhatsApp, push notifications) integrated with POS, delivery tracking, and website systems.

Trigger Conditions

2.1. New order submitted (online, POS, or call center)
2.2. Order status change (preparing, ready, out for delivery, delayed, completed)
2.3. Delivery partner assignment or order pickup
2.4. Delivery or dine-in completion
2.5. Manual status updates by kitchen/manager
2.6. Failure events (payment, delivery, POS errors)
2.7. Scheduled pre-order reminders

Platform Variants

3.1. Twilio SMS
• Feature: Messaging API—configure phone numbers, templates, delivery reporting for order status texts.
3.2. SendGrid
• Feature: Transactional Email API—set up dynamic templates for each status; automate triggers using Webhooks.
3.3. Firebase Cloud Messaging (FCM)
• Feature: Push Notifications—link to mobile apps, specify notification payload for order changes.
3.4. Amazon SNS
• Feature: Mobile Push & SMS—set up topics per status/event; subscribe customers to real-time alerts.
3.5. WhatsApp Business API
• Feature: Automated Session Messaging—trigger status templates upon webhook events.
3.6. Slack
• Feature: Incoming Webhooks—configure order status channel updates for staff; set alert triggers.
3.7. Microsoft Teams
• Feature: Connector/Incoming Webhook—broadcast order status to designated restaurant staff group.
3.8. Pusher
• Feature: Channels API—push real-time order updates to browser/mobile dashboards.
3.9. Plivo
• Feature: SMS API—format and send order SMS, handle delivery/event callbacks.
3.10. Mailgun
• Feature: Email API—template-driven emails per order event.
3.11. OneSignal
• Feature: Push API—trigger segmented notifications to users, integrate with POS/backend.
3.12. MessageBird
• Feature: Flow Builder—create multi-channel flows for order status via SMS, WhatsApp, Voice.
3.13. Telegram Bot API
• Feature: Bot Messaging—configure bot triggers for instant order updates.
3.14. Google Chat API
• Feature: Space Webhook—notify restaurant ops teams of new/modifying orders.
3.15. Zendesk
• Feature: Ticket Comment Triggers—auto-generate customer notifications; update support tickets.
3.16. HubSpot
• Feature: Workflow Automation—enable email/SMS based on order pipeline stage.
3.17. Shopify
• Feature: Order Webhooks—integrate order status webhooks with external notification systems.
3.18. Zapier
• Feature: Multi-app Automation—build workflows connecting POS, SMS, email, CRM.
3.19. Intercom
• Feature: Outbound Messaging—auto-send chat/app/email messages for order status.
3.20. Postmark
• Feature: Transactional Templates—fire order change emails instantly via API.
3.21. Voice Call APIs (e.g., Nexmo/Vonage Voice)
• Feature: Initiate automated phone calls with order updates; configure TTS scripts per status.

Benefits

4.1. Enhances customer satisfaction by reducing wait-time ambiguity and improving trust.
4.2. Boosts staff efficiency, minimizing manual status communication and reducing human error.
4.3. Reduces missed pickups/deliveries, optimizing kitchen and delivery flow.
4.4. Provides audit trails for order status changes, supporting analytics and customer dispute resolution.
4.5. Increases repeat business through professional, timely communication.