Sync online and in-house orders to central dashboard

Purpose

 1.1. Aggregate all online (Swiggy, Zomato, Uber Eats, own website) and in-house (POS, direct walk-in) orders into one dashboard for real-time management.
 1.2. Mitigate order duplication, reduce manual entry, enable consistent kitchen and logistics workflows.
 1.3. Simplify reporting, analytics, performance tracking, and customer experience with unified visibility and actionable data.
 1.4. Centralize multi-branch order data for coordinated inventory and operational decision-making.

Trigger Conditions

 2.1. New order received from any integrated platform (online or in-house).
 2.2. Order status updates (e.g., confirmed, rejected, delayed, fulfilled).
 2.3. Scheduled polling (every X minutes) if instant push/pull unavailable.
 2.4. Manual sync request from staff interface.

Platform Variants

 3.1. Zomato
  • Feature/Setting: Orders API — endpoint for new order webhook; configure API key and callback URL.

 3.2. Swiggy
  • Feature/Setting: Partner Integration — access order push notifications, configure webhook endpoint and secret.

 3.3. Uber Eats
  • Feature/Setting: Restaurant API — configure orders.v1 webhooks for order creation/updates, enable access token.

 3.4. DotPe
  • Feature/Setting: Order Webhook — set up partner endpoint for order updates, authenticate via shared secret.

 3.5. POSist
  • Feature/Setting: Order Sync API — use /orders endpoint to poll or receive new order data in real time.

 3.6. Petpooja
  • Feature/Setting: Order Notifications — subscribe to new order notifications in partner dashboard.

 3.7. Toast POS
  • Feature/Setting: Orders API — configure OAuth app, subscribe to orders.changed events.

 3.8. Shopify
  • Feature/Setting: Admin API — create webhooks for order/create, order/paid; configure API password and endpoint.

 3.9. Square
  • Feature/Setting: Orders Webhooks — subscribe to ORDER_CREATED and ORDER_UPDATED events.

 3.10. WooCommerce
  • Feature/Setting: REST API — register webhook for order.created and order.status_changed; configure consumer key/secret.

 3.11. OpenTable
  • Feature/Setting: Guest Center API — poll reservation status or use webhooks if available for new Dine-in requests.

 3.12. OLO
  • Feature/Setting: Webhooks — configure to listen for OrderPlaced, OrderReady, OrderCancelled events.

 3.13. Revel Systems
  • Feature/Setting: Order Service API — poll /orders endpoint for real-time data; use API key for authentication.

 3.14. Google Food Ordering
  • Feature/Setting: Partner API — integrate new order notification callback, validate with OAuth token.

 3.15. Freshmenu
  • Feature/Setting: Order Push — enable order notification webhooks for each location.

 3.16. GloriaFood
  • Feature/Setting: Push API — configure webhook URL for new order POSTs.

 3.17. Foodics
  • Feature/Setting: Webhooks — enable orders.created and orders.updated event notifications, OAuth2 setup.

 3.18. Chowly
  • Feature/Setting: Order Integrator — register for order syncs from third-party platforms; API key setup.

 3.19. Square POS
  • Feature/Setting: Webhooks — configure for ORDERS_UPDATED and ORDER_CREATED events; endpoint registration.

 3.20. Oracle MICROS
  • Feature/Setting: Simphony API — fetch or subscribe to OrderEvent notifications; integrate with secure credentials.

 3.21. Jira Service Desk (optional for tickets)
  • Feature/Setting: REST API — auto-create tickets with order context if issues detected; API token required.

Benefits

 4.1. Eliminates manual reconciliation between multiple order sources.
 4.2. Minimizes risk of order errors, mismatches, and kitchen overload.
 4.3. Real-time synchronization empowers kitchen and delivery to scale operations.
 4.4. Enables comprehensive analytics spanning all order channels and outlets.
 4.5. Enhances customer satisfaction by reducing delays and miscommunication.
 4.6. Facilitates faster issue resolution via unified order tracking and support automation.