Automated order intake from website and delivery platforms

Purpose

1.1. Enable seamless, automatic capture of all customer orders from the restaurant's website and third-party delivery platforms into a unified order management system.
1.2. Synchronize incoming orders to kitchen display, POS, and inventory systems to eliminate manual input, reduce errors, and speed up fulfillment.
1.3. Automate customer notifications and data logging for improved operational insight and faster service.

Trigger Conditions

2.1. New order submission on website form.
2.2. Order received via third-party delivery platform API or webhook.
2.3. Change in order status on any connected ordering platform.

Platform Variants

3.1. Shopify
• Feature/Setting: Order Webhook – Configure webhook on order creation event pointing to intake workflow.
3.2. Square
• Feature/Setting: Orders API – Poll or subscribe to new order events; map incoming payload.
3.3. WooCommerce
• Feature/Setting: REST API – Monitor 'order.created' events; set API key and endpoint.
3.4. GloriaFood
• Feature/Setting: Order Webhook – Define webhook URL for 'Order Placed' notification.
3.5. ChowNow
• Feature/Setting: Partner Webhook – Set up external order notification endpoints.
3.6. DoorDash
• Feature/Setting: Order External Fulfillment API – Register callback URL for order events.
3.7. Uber Eats
• Feature/Setting: Webhook v2 – Subscribe to 'new_order' notifications with endpoint URL.
3.8. Grubhub
• Feature/Setting: Order Integration API – Use Push API to capture real-time orders.
3.9. Toast POS
• Feature/Setting: Orders API – Integrate with external system endpoint for order data transfer.
3.10. POSist
• Feature/Setting: Cloud API – Set POSist to relay new order info via API.
3.11. SquareSpace
• Feature/Setting: Order Notification Emails – Direct to parsing service; or Zapier webhook integration.
3.12. BentoBox
• Feature/Setting: Order Notification Webhook – Set in admin panel to send order data to intake endpoint.
3.13. OpenTable
• Feature/Setting: Reservations Webhook – Capture reservation-to-order conversion.
3.14. Ordermark
• Feature/Setting: Orders API – Configure real-time push on new or updated orders.
3.15. Wix Restaurants
• Feature/Setting: Wix HTTP Functions – Capture POSTs to serverless endpoint on new orders.
3.16. Oracle Micros
• Feature/Setting: Simphony API – Subscribe to online order events.
3.17. Revel Systems
• Feature/Setting: Orders Webhook API – Register endpoint for real-time order ingestion.
3.18. Square POS
• Feature/Setting: New Order Event – Use Square Developer Dashboard to set webhook for order creation.
3.19. Flipdish
• Feature/Setting: Webhooks API – Create webhook listener for new order eventType.
3.20. Clover
• Feature/Setting: Orders API Webhooks – Subscribe to merchant order update events.

Benefits

4.1. Eliminates the need for manual order entry and transcription errors.
4.2. Increases order processing speed, greatly reducing customer wait time.
4.3. Ensures all orders from diverse platforms appear uniformly in internal systems.
4.4. Frees staff resources for food prep and hospitality, enhancing guest experience.
4.5. Enables timely, automated updates to customers and management dashboards.