Order routing for dine-in, takeout, and delivery

Purpose

1. Automate routing of orders for dine-in, takeout, and delivery across multiple intake channels, ensuring correct categorization and downstream workflow triggers.

2. Centralize and synchronize order details regardless of origin (online, phone, in-person) into a unified processing pipeline.

3. Streamline handoffs to kitchen, delivery partners, and customer notifications, minimizing manual intervention, errors, and delays.

Trigger Conditions

1. New order placed via POS, web, app, phone, or chat.

2. Order status update from any channel (confirmation, preparation started, etc.).

3. Notification from delivery partner API indicating pickup/dispatch.

Platform Variants

1. Square (POS)

• Feature/Setting: Webhooks for new orders, filter by order_type (dine-in/takeout)
  
• Sample: Configure Orders webhook endpoint, enable filtering
  

2. Toast POS

• Feature/Setting: Orders API, webhook subscription
  
• Sample: Configure API client with GET /orders and orderType parameter
  

3. Shopify (Online Orders)

• Feature/Setting: Admin API – Orders webhook
  
• Sample: Add webhook for 'orders/create', parse 'fulfillmentService' field
  

4. WooCommerce

• Feature/Setting: REST API v3 – Order status webhook
  
• Sample: Register webhook on 'order.created' event, check 'delivery_method' meta
  

5. DoorDash Drive

• Feature/Setting: Delivery Events Webhook
  
• Sample: Register for 'delivery_update' event, capture order status
  

6. Uber Eats Restaurant Dashboard

• Feature/Setting: Orders API
  
• Sample: Poll GET /orders, extract 'orderFlow'
  

7. Grubhub

• Feature/Setting: Orders API endpoint
  
• Sample: Listen for POST /order events, distinguish by 'serviceType'
  

8. ChowNow

• Feature/Setting: Orders webhook integration
  
• Sample: Configure endpoint for order lifecycle events
  

9. GloriaFood

• Feature/Setting: API webhook
  
• Sample: Set webhook URL, capture orderType in payload
  

10. SquareSpace (Commerce)

• Feature/Setting: Transactions Webhook
  
• Sample: Register for incoming order events, access 'fulfillmentType'
  

11. Twilio SMS

• Feature/Setting: Incoming SMS webhook, order keyword parsing
  
• Sample: Webhook on message, regex for 'takeout', 'dine-in'
  

12. Zendesk Sell

• Feature/Setting: Zapier Order Trigger
  
• Sample: Listen for new orders, filter by custom field
  

13. Google Forms

• Feature/Setting: OnFormSubmit trigger
  
• Sample: Script handler to assign order_type based on question response
  

14. Microsoft Power Automate

• Feature/Setting: Trigger on new Excel row (order)
  
• Sample: Analyze 'orderType' column, route accordingly
  

15. Salesforce

• Feature/Setting: Order object record-triggered flow
  
• Sample: Flow checks 'Order Type', runs process per value
  

16. Zapier

• Feature/Setting: Catch webhook, filter by 'order_type'
  
• Sample: Route step based on input parameter
  

17. Make (Integromat)

• Feature/Setting: Webhook Trigger, Router
  
• Sample: Order retrieved, conditionally route by delivery_mode
  

18. Jotform

• Feature/Setting: Webhook integration, fields mapping
  
• Sample: On form submit, inspect 'Order Method'
  

19. Wix Stores

• Feature/Setting: Orders API, onNewOrder event
  
• Sample: Use event handler to read 'fulfillment type'
  

20. Mailgun

• Feature/Setting: Inbound route, parse email order type
  
• Sample: Route set on subject/body match for 'delivery', 'pickup'
  

21. Slack

• Feature/Setting: Incoming webhook or slash command
  
• Sample: Parse new order message, match #dine-in or #takeout
  

22. Google Chat

• Feature/Setting: Chatbot, message trigger
  
• Sample: Detect order details, assign order_type label
  

23. OpenTable

• Feature/Setting: Reservation webhook/notification
  
• Sample: Configure connection for reservation/order requests
  

24. Oracle MICROS

• Feature/Setting: Simphony POS API
  
• Sample: Poll/subscribe to order events, extract type identifier
  

Benefits

1. Reduces operational errors in routing and handling orders.

2. Significantly lowers manual workload at front-of-house and kitchen.

3. Enhances multi-channel order capture and real-time updates.

4. Automates notifications for arriving orders, improving prep timing.

5. Elevates customer satisfaction with faster, more accurate service.

6. Enables rapid adjustment to demand spikes with scalable automation.