Order Management & ProcessingPurpose
1.2. Streamlines last-mile food delivery by automating order readiness alerts, eliminating manual calls or texts.
1.3. Reduces operational delays, enabling automated dispatching and efficient queue management for delivery partners.
1.4. Enhances customer satisfaction by automating timely pickup, minimizing food wait times, and improving delivery speed.
Trigger Conditions
2.2. New order tagged as "to be picked up" in the order management backend.
2.3. API webhook from POS or kitchen generates a "ready" event, automating handoff to delivery partners.
2.4. Scheduled polling automation detects unassigned ready orders for automated notification dispatch.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Send SMS via Programmable Messaging API using the delivery partner’s mobile; configure webhook for order-ready event linked to SMS trigger.
3.2. SendGrid
• Feature/Setting: Use Mail Send API; automates email alerts with order and pickup details to delivery service contacts.
3.3. Slack
• Feature/Setting: Incoming Webhooks or chat.postMessage API; automate posting to a #delivery-partners channel with order details.
3.4. WhatsApp Business API
• Feature/Setting: Automated WhatsApp notification upon order-ready event; use Messages endpoint for templated alerts.
3.5. Microsoft Teams
• Feature/Setting: Use Webhook connector to automate posting to a delivery alert team chat; configure for direct messages to mobile-linked accounts.
3.6. Telegram Bot
• Feature/Setting: Automate message dispatch to delivery partner chats via bot API sendMessage method on order-ready trigger.
3.7. Pusher
• Feature/Setting: Use Channels API to automate real-time push to partner mobile/web dashboards when order reaches ready state.
3.8. Firebase Cloud Messaging (FCM)
• Feature/Setting: Automate push notification to delivery app on Android/iOS via FCM topic or targeted device tokens.
3.9. Apple Push Notification Service (APNs)
• Feature/Setting: Automate alerts for iOS delivery apps using device tokens and automating payloads on ready event.
3.10. Google Chat
• Feature/Setting: Automate notification to a dedicated Chat space using Webhook integration when an order is marked ready.
3.11. Discord
• Feature/Setting: Configure webhook to automate new message to delivery ops server when order transitions to ready.
3.12. PagerDuty
• Feature/Setting: Use Events API to automate incident or update for escalated delivery SLAs on order ready.
3.13. Salesforce
• Feature/Setting: Use Flow or Process Builder to automate Task/Email to connected delivery contacts in CRM upon ready trigger.
3.14. HubSpot
• Feature/Setting: Automate email or workflow task to delivery service contact from ready state in order pipeline.
3.15. Mailgun
• Feature/Setting: Automate outbound notification emails using messages API on status update.
3.16. Zoom Chat
• Feature/Setting: Automate real-time Zoom Chat message to delivery channel using chatbot/incoming webhook.
3.17. Amazon SNS
• Feature/Setting: Automate SMS or mobile push via SNS topic subscription linked to ready status update.
3.18. Zapier
• Feature/Setting: Use automation Zap to automate messaging, push, or SMS via over 5,000 service integrations.
3.19. Microsoft Power Automate
• Feature/Setting: Build automated flows triggered by order management event to send notifications via email, Teams, or SMS.
3.20. LINE Notify
• Feature/Setting: Send automated message to LINE group or delivery member using Notify API on ready order trigger.
3.21. ClickSend
• Feature/Setting: Automate SMS, email, or voice notifications via ClickSend API on order-ready status.
3.22. Viber Business Messages
• Feature/Setting: Automate order-ready alert as Viber message to delivery crew using Business Messaging API.
3.23. Mattermost
• Feature/Setting: Use Webhooks to automate channel or direct messaging to notify order readiness.
3.24. Webex Teams
• Feature/Setting: Automated message delivery to a delivery group via Webex Bot upon ready status trigger.
3.25. Signal (via Signal API)
• Feature/Setting: Send automated Signal message to delivery node on order readiness with short details link.
Benefits
4.2. Speeds up delivery cycles by automatedly dispatching tasks at the earliest possible time.
4.3. Allows for automatable scaling—handle large order volumes without operator overload.
4.4. Enables robust tracking and reporting through automation logs and delivery partner acknowledgment.
4.5. Improves customer satisfaction by automating prompt, accurate, and reliable delivery handoff notifications.