Real-time kitchen notifications on new orders

Purpose

1.1. Automate and streamline kitchen operations by delivering real-time notifications to kitchen staff upon every new food order, replacing manual alerts, eliminating delays, and ensuring food is prepared as soon as orders arrive.
1.2. Enhance order accuracy, reduce missed orders, and provide a seamless workflow from POS to kitchen by automating communication channels and integrating with diverse restaurant management tools, mobile devices, and display systems.
1.3. Enable automated order status updates to management and waitstaff, creating a fully cohesive order processing environment, and supporting integration with Arabic menu systems and bilingual notification content.

Trigger Conditions

2.1. New order placed in POS, website, or app triggers an event.
2.2. Online food platform (e.g., Talabat, Zomato) order confirmation triggers a webhook or API call.
2.3. Subsequent automation flows launch for in-house, takeaway, or delivery orders.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS alerts to chef/kitchen lead; configure via Messaging API, set endpoint to receive POS webhooks, automate message body with order details.

3.2. SendGrid
• Feature/Setting: Automate email alerts using SendGrid Mail Send API; configure dynamic templates and trigger automated emails on order creation event.

3.3. WhatsApp Business API
• Feature/Setting: Automate WhatsApp message notifications by leveraging WhatsApp Business API; configure conversational templates and automation triggers on new orders.

3.4. Slack
• Feature/Setting: Automate Slack channel alerts using Incoming Webhooks; set specific kitchen channels for automated order queue notifications.

3.5. Microsoft Teams
• Feature/Setting: Teams Webhook automation to post adaptive card with order info; trigger automation via kitchen order queue.

3.6. Google Chat
• Feature/Setting: Automate order alerts with Google Chat webhooks; configure bot to post detailed automated notifications in kitchen spaces.

3.7. Pusher
• Feature/Setting: Real-time notification events automated via Channels API; configure triggers on new order event in kitchen dashboard.

3.8. Firebase Cloud Messaging (FCM)
• Feature/Setting: Automate push notifications to Android kitchen tablets; configure via FCM API linking order status messages to device tokens.

3.9. Apple Push Notification Service (APNS)
• Feature/Setting: Automated push alerts to iOS kitchen staff; configure payloads with order details and delivery receipts via APNS API.

3.10. Telegram Bot API
• Feature/Setting: Automate Telegram alerts using Bot API; configure new order handler, chat_id assignment and automated content generation.

3.11. Discord
• Feature/Setting: Automated order notifications via Discord webhooks; push messages to designated kitchen team channel on new order flow.

3.12. PagerDuty
• Feature/Setting: Automate incident/notification creation with Events API; link automated events to high-priority kitchen tasks for urgent orders.

3.13. Slackbot
• Feature/Setting: Configure automated Slackbot direct messages to individual kitchen members with New Order commands and payloads.

3.14. Zendesk
• Feature/Setting: Ticket automation via Support API; auto-create ticket per order for kitchen tracking and escalation workflows.

3.15. Shopify
• Feature/Setting: Shopify Order Webhook triggers on new order; automate notification via kitchen app integration.

3.16. Square
• Feature/Setting: Order webhook triggers; automate kitchen printer push via Square Orders API on confirmed order receipt.

3.17. Lightspeed POS
• Feature/Setting: API-driven automated notifications on new order event; kitchen display or SMS automation with Lightspeed webhooks.

3.18. Revel Systems
• Feature/Setting: Order Webhook automation; configure automated data push to kitchen screen devices using Revel API.

3.19. Toast POS
• Feature/Setting: Automated webhook listener triggers for notify-kitchen endpoint; automate status update over internal chat or push.

3.20. Zapier
• Feature/Setting: Multi-platform automation; configure workflow to relay order data to SMS, push, chat, or kitchen dashboard with Zapier automator.

3.21. Google Workspace (Gmail, Chat, Sheets)
• Feature/Setting: Automate email, chat, and spreadsheet order entries by leveraging Google Apps Script triggers and Gmail/Sheets API.

3.22. Mattermost
• Feature/Setting: Outgoing webhook automation; route order notifications directly to a Mattermost channel for kitchen coordination.

3.23. Microsoft Power Automate
• Feature/Setting: Automate multi-step flow from POS to Teams, Outlook, or SMS using Power Automate connectors and automated actions.

3.24. Freshdesk
• Feature/Setting: Ticketing automation for kitchen using Freshdesk API to automatically log and update order preparation tasks.

3.25. Webex Teams
• Feature/Setting: Automated kitchen notifications posted to Webex space using Webex API on order event trigger.

Benefits

4.1. Automated order delivery eliminates manual relay, reducing preparation delays, order errors, and miscommunications.
4.2. Automation ensures instant acknowledgment and tracking for every order through various platforms and devices.
4.3. Automating kitchen notifications integrates seamlessly with upstream ordering channels and automates status feedback to front-of-house and management.
4.4. Automates multi-language notifications for Arabic/English staff, ensuring cultural and operational fit.
4.5. Reduces staffing burden and human error by automating repetitive, time-sensitive communication flows.
4.6. Supports scalable and custom automatable workflows across different restaurants, kitchen sizes, and hardware setups.