Automated order intake from multiple platforms

Purpose

1. Automate the intake and consolidation of orders from various digital and physical channels into a unified system for Spanish Grill restaurants, reducing manual errors and operational delay.

2. Automatedly centralizes orders from third-party food delivery platforms, website forms, apps, emails, SMS, voicemails, and more, enabling real-time processing and inventory updates.

3. Automates parsing of order details, customer information, and special instructions to facilitate speedy kitchen operations and accurate fulfillment.

4. Automation of order notifications to kitchen and front-of-house staff synchronizes preparation, traffic monitoring, and delivery assignment, boosting efficiency.

Trigger Conditions

1. Automatedly triggered on receipt of new order data via API/webhook, form submission, SMS, email, voice-to-text, or POS record update.

2. Automates processing on event detection, such as status="new" or flag="pending" in integrated order platforms.

3. Schedules batch automations on a time interval (e.g., every 30 seconds) to check for fresh orders from all sources.

Platform Variants

1. Uber Eats

• Feature/Setting: API integration — set up webhook endpoint to automate new_order notification and automate download of order JSON.
  

2. Deliveroo

• Feature/Setting: Partner API ‘orders’ endpoint — configure polling for new automatable orders; automate order CSV data import.
  

3. Grubhub

• Feature/Setting: Orders API — enable webhook for event newOrderCreated and automate parsing for kitchen relay.
  

4. Doordash

• Feature/Setting: External Order Intake API — configure HTTP POST webhook automation for instant new order relay.
  

5. Just Eat

• Feature/Setting: Poll or subscribe to orders XML feed — automate pull of latest order entries and flag for processing.
  

6. Square

• Feature/Setting: Orders API — subscribe to order.created event and automate order push into back-office system.
  

7. Shopify

• Feature/Setting: Webhook automation for orders/create event, parsing order payloads for specialized menu items.
  

8. WooCommerce

• Feature/Setting: REST API GET /orders — automate polling for new orders and structured relay to kitchen tablets.
  

9. GloriaFood

• Feature/Setting: Automatic email parsing — connect to orders email and automate extract order data using IMAP.
  

10. SMS (Twilio)

• Feature/Setting: Configure incoming SMS webhook; automate parsing for text-based order intake and validation.
  

11. WhatsApp (Twilio API for WhatsApp)

• Feature/Setting: Set up automated webhook for new message; automate receipt and extraction of order messages.
  

12. Google Forms

• Feature/Setting: Form submission trigger — automate new submissions (menu orders), structure payload for operations system.
  

13. Typeform

• Feature/Setting: New response trigger — automate Form API webhook integration for capturing digital order forms.
  

14. Zapier Webhooks

• Feature/Setting: Catch webhook event—automate data capture and relay any platform sending HTTP POST orders.
  

15. Gmail

• Feature/Setting: Automated IMAP polling for new order emails; automate labelling and parsing with regex rules.
  

16. Microsoft Outlook

• Feature/Setting: Rules-based automation triggers for new order emails; automate parsing and transformation of order content.
  

17. Amazon Alexa

• Feature/Setting: Automate skill event ‘OrderIntent’ with Lambda processing; relay captured order details as JSON.
  

18. Google Assistant

• Feature/Setting: Dialogflow webhook fulfillment automation for ‘place order’ intent; automate extraction and relay.
  

19. VoIP (RingCentral API)

• Feature/Setting: Automated voicemail-to-text event triggers for new phone orders; extraction and parsing of voice data.
  

20. In-house mobile app (Firebase)

• Feature/Setting: Firestore onCreate trigger for new order document; automate function call to process and relay order details.
  

Benefits

1. Automates the order intake flow to reduce manual entry, delay, and error, enabling rapid kitchen response.

2. Automation ensures no order missed from any channel, consolidating all into a uniform dashboard.

3. Automating delivery of orders to both kitchen and front-of-house minimizes internal communication lag.

4. Automated synchronization enhances inventory tracking and order forecasting.

5. Frees up staff for customer service and core kitchen activities, driving operational efficiency and cost savings.