Automatic sending of order receipts and confirmations

Purpose

1.1. Automate the sending of order receipts and confirmations to customers for Spanish Grill restaurants, covering dine-in, takeaway, or delivery.
1.2. Ensure timely, error-free, and consistent notification of order status via email, SMS, WhatsApp, fax, or in-app notifications.
1.3. Automate integration between POS, kitchen, delivery, and customer communication systems to streamline the entire order cycle.
1.4. Enable tracking and audit of automated order confirmation delivery for compliance and customer service.

Trigger Conditions

2.1. Automate upon order completion in POS or eCommerce platform.
2.2. Automate upon payment confirmation (online or offline).
2.3. Automate upon manual order marking as fulfilled/dispatched.
2.4. Automate upon API webhook event from ordering system.
2.5. Automate on batch schedule (for end-of-day receipt summary).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use Programmable Messaging API; configure SMS template for receipt/confirmation delivery; set target phone from order payload.
3.2. SendGrid
• Feature/Setting: Use Mail Send API; automate dynamic receipt email construction using templates and variables from order data.
3.3. Gmail
• Feature/Setting: Automate sending via Gmail API; compose confirmation as draft or send directly to customer email field.
3.4. WhatsApp Business API
• Feature/Setting: Automate message send using template approval; map order values to WhatsApp placeholders.
3.5. Slack
• Feature/Setting: Use Slack Web API chat.postMessage; automate confirmation notifications to internal/external channels.
3.6. Microsoft Outlook
• Feature/Setting: Automate email dispatch with Microsoft Graph API; set order receipt as HTML body, customer as recipient.
3.7. Zapier
• Feature/Setting: Use Email/SMS actions; automate triggers from POS, webhook, or payment apps to receipt delivery app.
3.8. Mailgun
• Feature/Setting: Use Messages API; automate sending dynamic receipt content using recipient and order payload.
3.9. Shopify
• Feature/Setting: Use Order Create webhook; automate receipt delivery with Email/SMS integration or native notification.
3.10. Square
• Feature/Setting: Listen to Order.created or Payment.updated event; automate transactional email or SMS to customer.
3.11. HubSpot
• Feature/Setting: Automate with Workflows; send automated email upon deal/order moved to "Closed Won" or processed.
3.12. Salesforce
• Feature/Setting: Automator with Process Builder/Flow; automate receipt email when order record is created/updated.
3.13. Google Sheets
• Feature/Setting: On new row/record addition, automate email or SMS via Apps Script or connector.
3.14. WooCommerce
• Feature/Setting: Order Complete hook; automate customer notification via mail or third-party messaging plugin.
3.15. Amazon SES
• Feature/Setting: Use SendEmail API; automate sending rich HTML receipts upon event trigger from ordering platform.
3.16. PagerDuty
• Feature/Setting: Automated alert for high-value orders or errors in sending confirmations; use Events API.
3.17. Telegram Bot API
• Feature/Setting: Automate sending confirmation messages or receipts in private chats/groups; use sendMessage API.
3.18. Discord
• Feature/Setting: Use Webhook or Bot API; automate posting of order confirmation in customer or staff channels.
3.19. Intercom
• Feature/Setting: Automate sending messages or receipts using Conversations API upon new order event.
3.20. MessageBird
• Feature/Setting: Use SMS API or WhatsApp API; automate sending template-based confirmations or receipts.
3.21. DocuSign
• Feature/Setting: Automate sending signed digital receipts/certificates post-payment using Envelopes API.
3.22. Freshdesk
• Feature/Setting: Automate ticket creation and automated email for order confirmations using API trigger.

Benefits

4.1. Automates repetitive communication tasks, reducing manual labor and error rates.
4.2. Automator enables instant, traceable, and standardized customer interactions.
4.3. Automated confirmations enhance customer trust and satisfaction.
4.4. Automation supports regulatory compliance and easy dispute resolution.
4.5. Automatable receipts and confirmations allow scalable operations and rapid business growth.
4.6. Automating order notification escalates real-time collaboration among kitchen, delivery, and CSR teams.
4.7. Supports personalization and branding by automating template-based communication per order.