Real-time order status updates to customers

Purpose

1.1. Enable automated, real-time order status updates for customers dining at or ordering from a Spanish Grill.
1.2. Automates communication to reduce manual interventions, ensuring every customer is timely informed of each stage: order received, cooking started, ready for pickup, out for delivery, or completed.
1.3. Supports omni-channel notifications, including SMS, email, in-app push, and instant messaging, all with seamless automation for quick customer satisfaction and increased operational efficiency.
1.4. Automator handles status data flow between POS, kitchen display, and communication platforms, providing automatedly consistent updates.
1.5. Automation reduces errors, improves customer experience, and supports scalable service even during high-traffic periods.
1.6. Automating this process minimizes staff workload, prevents communication delays, and addresses the modern diner's demand for order transparency in real time.

Trigger Conditions

2.1. Order status changes in the POS or restaurant management system (e.g., from "Cooking" to "Ready for Pickup").
2.2. Integration event from kitchen display system or delivery management tool.
2.3. Scheduled status polling or webhook notification from online ordering platform.
2.4. Customer opts in for real-time updates when placing the order.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use Programmable Messaging API; configure automated message templates triggered by webhooks from POS on order status change.

3.2. SendGrid
• Feature/Setting: Set up the Mail Send API; automation via dynamic transactional templates upon status update event.

3.3. WhatsApp Cloud API
• Feature/Setting: Automated status message flows using WhatsApp Business message templates and webhooks.

3.4. Slack
• Feature/Setting: Configure Slack Incoming Webhooks; automate order status notifications into private or group channels.

3.5. Microsoft Teams
• Feature/Setting: Use Teams Webhook Connector; automated posting to a channel on order status change event.

3.6. Telegram Bot API
• Feature/Setting: Bot sends automated order updates using sendMessage API, triggered by status change webhooks.

3.7. Firebase Cloud Messaging
• Feature/Setting: Automated push notifications sent to customer app using FCM send API on order update.

3.8. Apple Push Notification Service (APNS)
• Feature/Setting: Configure server to send automated push on iOS devices when order status changes.

3.9. Google Cloud Functions
• Feature/Setting: Automate backend function triggers to handle order status flows and invoke messaging APIs.

3.10. Zapier
• Feature/Setting: Configure Zaps to listen for status update events and automate notifications across chosen platforms.

3.11. Pusher
• Feature/Setting: Automate real-time update events to web/mobile apps through channels triggered by order status changes.

3.12. Mailgun
• Feature/Setting: Use messages API to send automated emails when order status is updated in the backend.

3.13. HubSpot
• Feature/Setting: Workflow automations for email or SMS triggered by a custom property update ("order status").

3.14. Salesforce Marketing Cloud
• Feature/Setting: Use Journey Builder and API events for automated multi-channel status notifications.

3.15. Shopify Webhooks
• Feature/Setting: Automate customer notification using order update webhooks in Shopify POS or online menu.

3.16. Wix Automations
• Feature/Setting: Set up rule-based automations to dispatch status emails/SMS via Wix’s built-in communications.

3.17. Klaviyo
• Feature/Setting: Flows triggered by webhook/order status change for real-time automated customer updates.

3.18. ActiveCampaign
• Feature/Setting: Use Automations to send broadcasts based on order status updates API.

3.19. Intercom
• Feature/Setting: In-app automated messages linked with custom event triggers ("order status changed").

3.20. Freshdesk
• Feature/Setting: Automate ticket updates or customer email/SMS using Workflow Automator when order status changes.

Benefits

4.1. Automates customer communication, increasing satisfaction and engagement.
4.2. Reduces manual work via automation, allowing staff to focus on service quality.
4.3. Enables fully automated, omnichannel status updates across SMS, email, and messaging apps.
4.4. Automation enhances transparency, decreasing uncertainty and inbound status queries.
4.5. Integrates seamlessly into existing infrastructure for scalable, robust order management automation.
4.6. Facilitates data-driven improvements by tracking automated notification delivery and engagement.