Automated order status updates to customers via SMS or email

Purpose

1.1. Enables kofta restaurant businesses to automate sending order status updates to customers, improving customer experience by providing real-time notifications via SMS and email.
1.2. Automates communication for order confirmation, preparation, dispatch, delivery, and any delays or issues, reducing manual staff intervention and errors.
1.3. Ensures every buyer is updated automatically at each stage of the order life cycle, increasing transparency and trust in the kofta restaurant's transaction process.

Trigger Conditions

2.1. Automated triggers upon order placement, preparation start, completion, dispatch, delivery, or change/cancellation.
2.2. Triggers via updates in POS system, kitchen display system, or order management software.
2.3. Automator can use customer data such as phone numbers or email addresses to send updates instantly and automatically.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use Twilio API “Messages.create”; configure account SID, auth token, sender number, and message body template.

3.2. SendGrid
• Feature/Setting: Use Web API “Mail Send” endpoint; set API key, sender/recipient address, dynamic subject/body fields for statuses.

3.3. Mailgun
• Feature/Setting: Use “messages” API endpoint for email automation; configure domain, API key, from/to, subject, message.

3.4. Nexmo (Vonage)
• Feature/Setting: Use SMS API “Send an SMS” endpoint; provide API key/secret, sender, recipient, and automated message body.

3.5. Amazon Simple Email Service (SES)
• Feature/Setting: Automate sending via “SendEmail” API; set sender/recipient, subject, HTML/text body.

3.6. Amazon Simple Notification Service (SNS)
• Feature/Setting: Use “Publish” API for SMS; set topic ARN or phone number and message.

3.7. Plivo
• Feature/Setting: Plivo SMS API; automate “messages” endpoint with auth ID/token, source/destination, text.

3.8. MessageBird
• Feature/Setting: Use “Send SMS” API; configure access key, originator, recipient, and automated text.

3.9. Infobip
• Feature/Setting: Send automated SMS via API “Send SMS message”; provide API key, sender, receiver, status message.

3.10. SignalWire
• Feature/Setting: Use REST SMS endpoint; automate with project ID, space URL, and API token.

3.11. ClickSend
• Feature/Setting: “SMS Send” HTTP API; automate messages using username/API key, to/from, and message fields.

3.12. Pusher Beams
• Feature/Setting: Push notifications via “publishToInterests”; configure instance ID, secret key, message body.

3.13. Firebase Cloud Messaging (FCM)
• Feature/Setting: Automate push with “send message” endpoint using server key, device tokens, and data payload.

3.14. Zendesk
• Feature/Setting: Email automation with “Send email” action in triggers; configure trigger event, recipient, automated message.

3.15. Outlook 365
• Feature/Setting: Automate sending via “Send mail” Graph API; configure access token, email, subject/content.

3.16. Gmail
• Feature/Setting: Automate with Gmail API “users.messages.send”; configure OAuth, recipient, body template.

3.17. Slack
• Feature/Setting: Send order updates in Slack channels via “chat.postMessage” Web API; automate channel, status, message.

3.18. WhatsApp Business API
• Feature/Setting: Automating “messages” endpoint; set access token, recipient, status template message.

3.19. Telegram Bot API
• Feature/Setting: Automate with “sendMessage”; bot token, chat ID, automated order status message.

3.20. Microsoft Teams
• Feature/Setting: Use “Send message” Graph API or Incoming Webhook; channel/webhook URL, status message.

3.21. HubSpot
• Feature/Setting: Automate email via “Single Send API”; recipient, sender ID, subject, status update template.

3.22. Salesforce
• Feature/Setting: “Process Builder” automates email/SMS alert action on order update events.

3.23. Zoho CRM
• Feature/Setting: Use “workflow rule” to trigger SMS or email automation on order status changes.

3.24. ActiveCampaign
• Feature/Setting: “Automation” flow; triggers on order field change, sends automated email/SMS using templates.

3.25. Moonsend
• Feature/Setting: Use “transactional email API”; configure automation with recipient, subject, order status template.

Benefits

4.1. Automates repetitive communication and order tracking tasks, freeing up human resources for high-touch activities.
4.2. Allows automated real-time status updates to reach customers, boosting satisfaction and reducing inbound inquiries.
4.3. Minimizes risk of errors or forgotten messages by automating entire notification flow.
4.4. Enhances operational efficiency, reduces order disputes, and builds a trustworthy, automated customer experience for kofta restaurant businesses.