Online order collection and routing

Purpose

1.1. Automate online order collection and routing across multiple channels for Basque restaurant operations.
1.2. Aggregates orders received from direct website, delivery platforms, and third-party apps.
1.3. Automates order triage and routes to kitchen, POS, and inventory management systems.
1.4. Enables automated real-time tracking, notifications, and status updates for staff and customers.
1.5. Reduces manual entry, eliminates human error, and enables order data automation for menu optimization analysis.

Trigger Conditions

2.1. New online order received via any supported channel (web, app, or third party).
2.2. Order status updated (confirmed, in-progress, completed, or cancelled).
2.3. Changes in menu items or stock availability.
2.4. Payment status received/updated.
2.5. Scheduled time-based triggers for batch order imports or menu sync.

Platform Variants

3.1. Shopify
• Feature/Setting: Storefront API / Order Webhooks; configure automated webhook to fire on new orders, transmitting payload to automator.
3.2. Square
• Feature/Setting: Orders API; automate pulling new orders with scheduled automation jobs.
3.3. Toast POS
• Feature/Setting: Order Notification Webhooks; automated delivery of order and menu details to third-party integration endpoint.
3.4. DoorDash
• Feature/Setting: Developer API / Webhook for order received and status updates; automate ingestion and order routing.
3.5. Uber Eats
• Feature/Setting: Orders API; automated polling for new/updated orders and instant push to fulfillment.
3.6. Grubhub
• Feature/Setting: Order Integration API/Webhook; automate fetching and forwarding order objects to fulfillment endpoints.
3.7. GloriaFood
• Feature/Setting: Online Orders API; automate fetching JSON orders and routing to back-office systems instantly.
3.8. Wix Restaurants
• Feature/Setting: Wix Restaurants Orders API; automate order pull and real-time push to kitchen management interface.
3.9. WooCommerce
• Feature/Setting: REST API Webhook for order.created; automate flows on order triggers.
3.10. SquareSpace
• Feature/Setting: Commerce Orders API; configure and automate periodic fetching of new incoming orders.
3.11. OpenTable
• Feature/Setting: GuestConnect Webhook; automate reservation and order event intake to POS.
3.12. Zuppler
• Feature/Setting: API Webhook on new orders; automate sending order info to kitchen printers or dashboards.
3.13. Lightspeed
• Feature/Setting: Retail API Orders Endpoint; automate real-time order capture and restaurant routing.
3.14. Google Food Ordering
• Feature/Setting: Actions API; automate new order event processing for fulfillment.
3.15. Foodics
• Feature/Setting: Orders Webhook; automate collection and routing into kitchen and POS systems.
3.16. ChowNow
• Feature/Setting: API Webhook triggers; automate instant order events for fulfillment processing.
3.17. Oracle MICROS POS
• Feature/Setting: Simphony API; automate order ingestion and kitchen ticket creation.
3.18. Revel Systems
• Feature/Setting: RESTful Order API; automate scheduled imports and real-time updates.
3.19. Slack
• Feature/Setting: Incoming Webhook; automate staff notifications on new orders or issues.
3.20. Twilio SMS
• Feature/Setting: Programmable SMS Webhook; automate sending order confirmations or kitchen alerts by SMS.
3.21. SendGrid
• Feature/Setting: Transactional Email API; automate emails for order confirmations, receipts, or status changes.
3.22. Zapier
• Feature/Setting: Automation Builder; automate multi-system bridging and custom triggers for extended routing.
3.23. Microsoft Power Automate
• Feature/Setting: Flow Builder; automate orchestration between ordering platforms and internal apps.
3.24. FreshBooks
• Feature/Setting: Payments API; automate order payment reconciliation and invoicing.
3.25. Mailchimp
• Feature/Setting: Automation Email Triggers; automate up-sell, cross-sell or feedback requests post-order.

Benefits

4.1. Automates repetitive order intake and routing actions, increasing operational speed.
4.2. Automatedly reduces errors linked to manual order transcription or double entry.
4.3. Enhances guest satisfaction by automating real-time updates and delivery ETAs.
4.4. Frees up staff for hospitality by automating routine administrative work.
4.5. Automator enables scalable growth and multi-location management with consistency across order flows.
4.6. Automating order data allows analytics-driven menu improvements and inventory prediction.
4.7. Streamlines communication channels with automation between ordering, kitchen, and delivery.
4.8. Accelerates payment and reconciliation processes by automating financial transaction syncs.
4.9. Automation ensures business continuity for Basque restaurants using diverse digital sales channels.
4.10. Supports easy integration and expansion to new platforms with minimal manual setup.