Delivery tracking notifications to customers

Purpose

1. Automate delivery tracking notifications to customers post-order to enhance transparency and customer service.

2. Automatedly keep customers informed about shipment status, delivery ETA, and exceptions using multi-channel communication.

3. Automation reduces support inquiries while improving tracking visibility for each aquarium accessory purchase.

4. Ensures every tracking update is sent without human intervention, automating order fulfillment communication.

Trigger Conditions

1. Automated trigger upon change in order delivery status in POS, ERP, or eCommerce platform.

2. Automator fires when shipment carrier API status changes (e.g., from "Shipped" to "In Transit", or "Out for Delivery").

3. Automation triggers with scheduled polling or webhooks from shipping partners.

4. Customers automatically opted in for notifications at checkout or updated profile settings.

Platform Variants

1. Twilio SMS

• Feature/Setting: Messaging API; set up automated SMS alerts on shipment status changes using event-based triggers.
  

2. SendGrid

• Feature/Setting: Transactional Emails; configure automated delivery updates via Email API on status update event.
  

3. Shopify

• Feature/Setting: Shopify Flow or Webhooks; automate customer notification trigger on shipping event.
  

4. WooCommerce

• Feature/Setting: WooCommerce Shipment Tracking + AutomateWoo; automates push or email notifications on tracking number updates.
  

5. Mailchimp

• Feature/Setting: Automated Workflow; set up automation to send emails based on order status updates through API integration.
  

6. Klaviyo

• Feature/Setting: Flows; automate delivery tracking notifications using order status-triggered flow and carrier APIs.
  

7. Zapier

• Feature/Setting: Zap automation; use Zaps to watch carrier status and send email/SMS automatically.
  

8. ShipStation

• Feature/Setting: Branded Tracking Page + Automation Rules; automates notifications to customers as shipments transition statuses.
  

9. EasyPost

• Feature/Setting: Webhook; configure automated webhooks to trigger notifications on tracking events.
  

10. FedEx API

• Feature/Setting: Web Services Tracking API; automate pulling status and auto-sending updates via webhook.
  

11. UPS API

• Feature/Setting: Tracking API; automated retrieval and delivery of tracking updates to customers.
  

12. AfterShip

• Feature/Setting: Webhooks and Notification Rules; implement automation for multi-carrier, real-time customer updates.
  

13. Microsoft Power Automate

• Feature/Setting: Automated Workflows; automate delivery notification via connectors to email/SMS.
  

14. Google Workspace

• Feature/Setting: Apps Script Automation; triggers send automated emails using carrier status as input.
  

15. Amazon SNS (Simple Notification Service)

• Feature/Setting: Topic/Subscription Model; automate SMS/email update dissemination through topic triggers.
  

16. Pabbly Connect

• Feature/Setting: Automated Workflow; automates multi-step notification sequence from order system to customer.
  

17. WhatsApp Business API

• Feature/Setting: Automated Messaging; send proactive, automated delivery tracking notifications via WhatsApp.
  

18. Facebook Messenger Platform

• Feature/Setting: Messaging API; automate push delivery updates within Messenger as part of customer conversation flow.
  

19. Slack

• Feature/Setting: Incoming Webhooks; automate posting internal notifications to shop staff for outreach.
  

20. Notion

• Feature/Setting: Database Automation; automatically update and notify customers via Notion integrations with tracking updates.
  

21. HubSpot

• Feature/Setting: Workflow Automation; automate delivery notifications via workflow triggers based on order stages.
  

22. Salesforce

• Feature/Setting: Process Builder or Flow; automates SMS/email notifications as shipment processes move forward.
  

23. ActiveCampaign

• Feature/Setting: Automations; deliver SMS or email shipment tracking updates based on real-time order status.
  

24. MoEngage

• Feature/Setting: Push Notification Automation; automate personalized customer app notifications when order status updates.
  

Benefits

1. Automated clear, instant communication builds trust and reduces support workload.

2. Eliminates manual effort by automating all tracking notifications.

3. Supports multiple notification methods, maximizing customer reach.

4. Automation decreases missed or delayed communications, increasing satisfaction and retention.

5. Automates integration across platforms, streamlining the entire notification process for aquarium shops.