Failed payment detection and customer follow-up

Purpose

1. Automate failed payment detection and initiate customer follow-up to improve order completion rates, reduce manual chasing, automate reminders, and enhance customer retention in Filipino grocery retail.

2. Automatedly monitor transaction failures, alert customers, assist recovery, reconcile orders, and reengage lost sales in Filipino food online and physical orders.

Trigger Conditions

1. Automated payment gateway response indicates “failed,” “declined,” or “pending.”

2. Order status is incomplete due to payment failure.

3. Customer abandons checkout after payment attempt fails.

Platform Variants

3.1 Stripe

• Feature/Setting: Webhooks ('payment_intent.payment_failed'); automate a workflow on failed payment.
  

3.2 PayPal

• Feature/Setting: IPN (Instant Payment Notification) "FAILED" trigger automates detection and response initiation.
  

3.3 Square

• Feature/Setting: Payments API (“payment.failed” webhooks); automates workflow upon status.
  

3.4 WooCommerce

• Feature/Setting: Automate hooks for 'woocommerce_order_status_failed'; send automated follow-ups.
  

3.5 Shopify

• Feature/Setting: Order API and webhook “payment_failed”; automate customer email/SMS.
  

3.6 QuickBooks

• Feature/Setting: Automated trigger “Payment Failed” event from Payments API.
  

3.7 Twilio SMS

• Feature/Setting: Automate outgoing SMS to customers; configure SMS template via Programmable SMS API.
  

3.8 SendGrid

• Feature/Setting: Automated transactional email via the Send Email API upon payment failure detection.
  

3.9 Mailgun

• Feature/Setting: Use API endpoint “messages” to schedule automatable email reminders.
  

3.10 Slack

• Feature/Setting: Incoming Webhooks for automating team notifications about failed orders.
  

3.11 Zendesk

• Feature/Setting: Ticket automation via Triggers API when failed payment detected.
  

3.12 Salesforce

• Feature/Setting: Process Builder automates case and follow-up task upon payment failure record.
  

3.13 HubSpot

• Feature/Setting: Workflow automation on “Deal Stage” to trigger follow-up communication.
  

3.14 Intercom

• Feature/Setting: Automated message campaigns for failed payments using Custom Event Triggers.
  

3.15 Google Sheets

• Feature/Setting: App Script automates logging of failed payouts and assigns follow-up tasks.
  

3.16 Airtable

• Feature/Setting: Automation triggers on “Status=Failed” to send reminders or assign tasks.
  

3.17 Zapier

• Feature/Setting: Multi-step automated workflows for payment failure detection and reminders.
  

3.18 Freshdesk

• Feature/Setting: Automator trigger to create or update tickets on failed transactions.
  

3.19 Pabbly

• Feature/Setting: Webhook to automate sending recovery emails on payment failure.
  

3.20 Klaviyo

• Feature/Setting: Automated flows for failed payments using metric and trigger configuration.
  

3.21 ActiveCampaign

• Feature/Setting: Automation workflow initiates follow-up sequences for failed payments.
  

3.22 WhatsApp Business API

• Feature/Setting: Automated messaging bot to prompt customer retry after payment fails.
  

3.23 Monday.com

• Feature/Setting: Automate board updates and notifications for failed payment issues.
  

3.24 Notion

• Feature/Setting: Database automation (via API) to flag failed payments and update tasks.
  

Benefits

1. Automatedly increases payment recovery, reduces revenue loss, and improves order fulfillment rates.

2. Automates customer experience, leading to better engagement and loyalty.

3. Eliminates manual payment monitoring, reduces staff burden, and accelerates reconciliation.

4. Enhances error tracking reliability by automating immediate team/admin notifications.

5. Automates re-marketing efforts and reduces abandoned order percentage.