Table-to-kitchen communication for modifications or allergies

Purpose

1.1. Automate table-to-kitchen communication for guest-requested modifications, allergies, or dietary needs, removing manual steps and reducing staff errors.
1.2. Capture detailed guest requests as soon as orders are placed and instantly relay information to the appropriate kitchen station.
1.3. Ensure complete traceability and auditability of order modifications or allergy info for food safety compliance and service accuracy.

Trigger Conditions

2.1. New order with notes for allergies or modifications entered in POS system.
2.2. Manual flag by waitstaff using mobile/tablet interface.
2.3. Digital reservation, pre-order, or guest profile updated with dietary requirements.

Platform Variants

3.1. Square POS
• Feature/Setting: Webhooks for order updates; configure outgoing automated trigger on “order_notes” changes.
3.2. Lightspeed Restaurant
• Feature/Setting: API “Order Updated” event; plug automation engine into real-time order sync.
3.3. Toast POS
• Feature/Setting: Orders API; automate retrieval of new allergy/modification data on order entry.
3.4. TouchBistro
• Feature/Setting: Direct integration via Partner API; automate extraction of custom field values for special requests.
3.5. Upserve
• Feature/Setting: Order Webhooks activated for allergy or customization keywords.
3.6. Clover
• Feature/Setting: Automated monitoring of “notes” field using Clover Orders API with scheduled polling.
3.7. Revel Systems
• Feature/Setting: Auto-forward notes on orders with “modification” tags through REST API.
3.8. Shopify POS
• Feature/Setting: Orders/Updated webhook; automation when properties/allergies submitted in cart.
3.9. Simphony MICROS
• Feature/Setting: Use Order Event Service for automated allergy or special-requests transmission.
3.10. Aloha POS
• Feature/Setting: Automate scripting with Data Export Utility for real-time transmission to kitchen printer or KDS.
3.11. OpenTable
• Feature/Setting: Automate extracting dining preferences/allergies via Reservation API callback.
3.12. Resy
• Feature/Setting: Integrate automated modification info from guest profiles using Partner Connect API.
3.13. Twilio SMS
• Feature/Setting: Automated message sending to kitchen if API detects a flagged allergy/mod request.
3.14. Slack
• Feature/Setting: Setup automated direct message (via Incoming Webhooks) to kitchen staff channel for flagged orders.
3.15. Microsoft Teams
• Feature/Setting: Power Automate trigger on new order records; send notification to kitchen group chat.
3.16. Google Chat
• Feature/Setting: Automated bot alert for each order update with allergen flags using Hangouts Chat API.
3.17. SendGrid
• Feature/Setting: Automated templated email with modification/allergy details sent to kitchen terminal.
3.18. PagerDuty
• Feature/Setting: Automate urgent escalation if a severe allergy is detected in the incoming order, triggering incident workflow.
3.19. Trello
• Feature/Setting: Automated card creation with order modification info in a “Kitchen Priority” board.
3.20. Zapier
• Feature/Setting: Multi-step zap automates relaying allergy/modification info between POS and kitchen apps.
3.21. Asana
• Feature/Setting: Automated task generation with modification details for kitchen team action tracking.
3.22. Monday.com
• Feature/Setting: Automation sets status to “Needs Review” if allergies are detected and not acknowledged.

Benefits

4.1. Automates error-prone manual steps; improves food safety and guest experience.
4.2. Automatedly reduces communication lags between front-of-house and kitchen.
4.3. Supports end-to-end audit trails and faster allergy handling through automation.
4.4. Automating modification routing allows staff to focus on service, not message-passing.
4.5. Automatable workflows ensure compliance and guest trust in allergy handling.