Automating online order capture from website and delivery platforms

Purpose

1.1 Automate online order capture from a website and delivery platforms for Armenian restaurant businesses to streamline order processing.
1.2 Enable automated retrieval, validation, and synchronization of food orders, reducing manual intervention and minimizing errors.
1.3 Support omnichannel order automation across websites and third-party delivery services (e.g., Wolt, Bolt Food, Glovo, Deliveroo).
1.4 Automatically update POS systems, send order confirmations, print kitchen slips, and notify delivery staff using automated workflows.
1.5 Automate order data storage for analytics, reporting, and compliance, enhancing order fulfillment processes.

Trigger Conditions

2.1 Automated trigger when a new order is placed on the restaurant website.
2.2 Automated trigger via webhook or API when an order is received from integrated delivery partners.
2.3 Order confirmation email parsing triggers automation workflows for third-party platforms.
2.4 Scheduled polling of platform APIs for newly created orders.
2.5 Triggered by status updates, such as order payment confirmation or customer cancellation.

Platform Variants

3.1 Shopify
• API: Orders API. Configure automated webhooks for "order/create" and "order/paid" events.
3.2 WooCommerce
• REST API: Orders endpoint. Automate webhook on "created" and "updated" actions for order events.
3.3 Wix Restaurants
• Feature: Wix HTTP Functions. Set up automated order notification via HTTP POST integration.
3.4 Square Online
• API: Orders API v2. Configure automated notification for new online orders using "order.created" webhook.
3.5 GloriaFood
• Webhook/Push API: Enable automated "New Order" push notifications for real-time automating of order capture.
3.6 Uber Eats
• API: Uber Eats Restaurant API; configure endpoint to pull/receive new automated order records.
3.7 Deliveroo
• API: Deliveroo Restaurant API; automate webhook or polling interval for capturing placed orders.
3.8 Doordash
• API: Storefront API, Orders webhooks. Automate order retrieval workflow on status events.
3.9 Square POS
• Feature/API: Orders webhook; sync POS when a new online order is automatedly processed.
3.10 Lightspeed Restaurant
• API: eCom Orders API. Automated integration to capture new orders into POS system.
3.11 GloriaFood
• API/Push: Set up automator for automated email parsing to capture orders from "New Order" emails.
3.12 OpenTable
• API: Reservation webhooks, modify to automate table-reservation-based order pre-scheduling.
3.13 ChowNow
• Integration: ChowNow API; automate retrieval of new orders for backend processing.
3.14 Wix Automations
• Feature: Automated routing of new order data to selected apps via built-in automatable actions.
3.15 Twilio
• Function: SMS or WhatsApp webhook; automate receiving order details and responding automatically.
3.16 SendGrid
• API: Inbound Parse Webhook. Automate parsing incoming order confirmation emails for order capture.
3.17 Google Sheets
• API: Google Sheets API v4. Automated append row action when orders are captured, for tracking/logging.
3.18 Slack
• Feature/API: Incoming Webhooks. Automate order notifications to kitchen/management Slack channels.
3.19 Telegram
• API: Bot API; automate sending order alerts to staff Telegram groups.
3.20 Zapier
• Feature: Automated workflow connections; orchestrates between website, delivery APIs, and internal systems for order automation.
3.21 Mailgun
• API: Routes. Automate parsing order emails to directly extract details and trigger downstream workflows.
3.22 Facebook Messenger
• API: Messenger Webhooks. Automate order intake via chat for seamless online ordering experience.
3.23 Freshdesk
• API: Ticket creation; automate capturing order inquiries as support tickets for immediate action.
3.24 Airtable
• API: Automated record creation when orders are received from website or delivery integration.
3.25 Salesforce
• API: REST API, automated creation of cases/opportunities based on new order events for reporting.

Benefits

4.1 Automated order capture increases speed and accuracy, reducing manual input errors for Armenian restaurant operations.
4.2 Automation allows for real-time synchronization of orders between platforms and internal POS systems for better orchestration.
4.3 Automator solutions free staff from repetitive data entry, enhancing customer service and order turnaround.
4.4 Automated analytics and reporting provide operational insights to improve efficiency.
4.5 Automation of notifications ensures teams and customers are promptly informed throughout the order journey.
4.6 Automating online order capture supports scalability by enabling Armenian restaurants to handle volume spikes seamlessly.