Integration of phone and online orders into a unified dashboard

Purpose

1.1. Automate and unify the management of both phone and online food orders within an Armenian restaurant environment.
1.2. Provide a single real-time dashboard aggregating SMS, voice, web, app, and delivery platform orders for streamlined automated order processing.
1.3. Automating order intake minimizes manual entry, reduces error, and enhances speed and customer satisfaction.
1.4. Automator connects disparate incoming channels to the back-of-house for automated exposure of full order context for the kitchen and fulfillment.

Trigger Conditions

2.1. Automated phone order captured via IVR or voicemail.
2.2. New customer order received on the restaurant’s website or mobile app.
2.3. Third-party platform (e.g., DoorDash) order notification received.
2.4. SMS/text order triggers automated data intake.
2.5. API webhook or native integration receives order event.

Platform Variants

3.1. Twilio
- Feature/Setting: Programmable Voice and Messaging API; automate call handling, SMS parsing, and data extraction.
- Sample: Configure IVR to capture order and trigger data webhook.

3.2. Plivo
- Feature/Setting: Voice and SMS API for automating phone order conversion and SMS receipt parsing.
- Sample: Automated SMS parser pushes order info to restaurant’s dashboard API.

3.3. RingCentral
- Feature/Setting: Call logs and SMS API automates extraction of order details.
- Sample: Scheduler for automated fetching and webhook push.

3.4. Nexmo (Vonage)
- Feature/Setting: Voice API auto-records calls, SMS API captures orders for automation.
- Sample: Automated call transcription and order parsing to webhook.

3.5. Zapier
- Feature/Setting: Automation workflows integrating online forms and incoming SMS.
- Sample: Automatedly triggers a webhook to restaurant management system on new order.

3.6. Shopify
- Feature/Setting: Online ordering with automated webhook/API output for order events.
- Sample: Use 'Order Created' trigger for real-time dashboard automation.

3.7. WooCommerce
- Feature/Setting: Automated Webhooks/REST API expose order data as soon as placed.
- Sample: Configure REST API event listener for order automation.

3.8. Clover
- Feature/Setting: POS API automates pushing in-person/phone orders to central dashboard.
- Sample: POS system webhook automated order sync.

3.9. Square
- Feature/Setting: Orders API & Webhooks automate integration of in-store and online orders.
- Sample: Automated ’Order.updated’ webhook triggers dashboard refresh.

3.10. GloriaFood
- Feature/Setting: Online ordering API for automating new order notifications.
- Sample: Automator pushes JSON order payload to restaurant’s unified view.

3.11. Toast POS
- Feature/Setting: POS API automates order intake from all sources.
- Sample: Real-time automation of order sync with dashboard endpoint.

3.12. ChowNow
- Feature/Setting: Partner API delivers instant order data for automation.
- Sample: Orders are automatedly sent via webhook for real-time display.

3.13. DoorDash Drive
- Feature/Setting: Webhook for delivery order status automates updates to dashboard.
- Sample: Configure delivery.completed trigger for automation refresh.

3.14. UberEats
- Feature/Setting: Automated order webhook integration.
- Sample: API triggers automator on new/updated online orders.

3.15. Google Dialogflow
- Feature/Setting: Voice—NLP automation for phone order intake to digital output.
- Sample: Automatedly parse and push food order to kitchen dashboard via webhook.

3.16. Gmail API
- Feature/Setting: Email parsing automation for emailed orders.
- Sample: Each new order email automates webhook trigger with details.

3.17. Slack
- Feature/Setting: Bot/API posts automate order notifications to channel.
- Sample: Incoming webhook automatedly publishes order details to dashboard.

3.18. Microsoft Teams
- Feature/Setting: Connector automates order alerts into management channel.
- Sample: Automated webhook posts order data into centralized order chat.

3.19. Mailgun
- Feature/Setting: Email Event API automates parsing incoming food orders for dashboard.
- Sample: 'Received' event automates push to order API.

3.20. Salesforce
- Feature/Setting: Web-to-Lead or Service Cloud API for automating order entry from any channel.
- Sample: Automated order case created and shown in order processing dashboard.

3.21. Freshdesk
- Feature/Setting: Ticket API automates SMS or call-based orders into helpdesk and order flow.
- Sample: New ticket with 'order' tag automatedly sent to processing workflow.

3.22. Typeform
- Feature/Setting: Form API automates online orders to dashboard in real-time.
- Sample: Automated webhook simulates call/online order for unified processing.

Benefits

4.1. Automates reconciliation of phone and digital channel orders.
4.2. Minimizes human intervention and error with automated data flows.
4.3. Unifies all incoming orders for automated kitchen and management visibility.
4.4. Accelerates fulfillment via automated notification and workflow hand-off.
4.5. Scales as channels grow without added manual admin via automated system.