Customer feedback request post-delivery

Purpose

1.1. Automate the process of soliciting post-delivery customer feedback to measure satisfaction, identify improvements, and boost loyalty for a wholesale car alarm supplier.
1.2. Ensures standardized, timely requests go to every qualified customer after order fulfillment.
1.3. Automatedly consolidates responses, enabling data-driven decisions and process optimization.
1.4. Aims to automate, scale, and personalize follow-up via multiple communication channels.

Trigger Conditions

2.1. Automator triggers when the order status updates to "delivered" in the ERP, inventory, or e-commerce system.
2.2. Alternative triggers: shipment marked as received, fulfillment completion logged, or delivery API confirmation.
2.3. Trigger can be set on a time delay (e.g., 24–72 hours post-delivery).

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate triggered SMS campaign; configure Send SMS API with dynamic merge fields for order/customer ID.
3.2. SendGrid
• Feature/Setting: Automate post-delivery email via "Send Email" API with feedback survey links; schedule/send after delivery confirmation.
3.3. WhatsApp Business API
• Feature/Setting: Automates feedback request through WhatsApp template message API; set trigger rules for delivery status.
3.4. HubSpot
• Feature/Setting: Workflow automator triggers post-fulfillment feedback form email; use "Workflows" > "Send Email" configuration.
3.5. SurveyMonkey
• Feature/Setting: Automate survey emails or links via "Collect Responses API" after delivery event handler.
3.6. Zendesk
• Feature/Setting: Automates ticket creation with feedback prompts after "Order Delivered" event through Support API.
3.7. Mailchimp
• Feature/Setting: Triggers email campaign with automated feedback request using "Campaign Creation API" when order marked delivered.
3.8. Salesforce
• Feature/Setting: Automator workflow triggers Feedback Case via "Process Builder" or "Flow" after status update.
3.9. Google Forms
• Feature/Setting: Automatedly generates and sends form links via Apps Script or Forms API upon delivery webhook.
3.10. Shopify
• Feature/Setting: Configure "Order Delivered" webhook to automate custom feedback email or SMS.
3.11. Klaviyo
• Feature/Setting: Automates post-delivery messaging flows with "Flows" trigger based on fulfillment status.
3.12. ActiveCampaign
• Feature/Setting: Automator automates feedback email sequence through "Automations" post-delivery.
3.13. Zoho CRM
• Feature/Setting: Automates feedback request task or email via "Workflow Rule" post-delivery.
3.14. Slack
• Feature/Setting: Use Slack API to automate internal feedback reminders to assigned sales/service reps on delivery.
3.15. Typeform
• Feature/Setting: Automatically send personalized form link post-delivery via "Typeform Connect" API.
3.16. Microsoft Power Automate
• Feature/Setting: Build flows to automate email/SMS feedback requests when delivery is updated on integrated systems.
3.17. Google Sheets
• Feature/Setting: Automates entry logging of feedback request and status using Apps Script on delivery row update.
3.18. Pipedrive
• Feature/Setting: Automator triggers activity/automation to contact customer for feedback using "Workflow Automation".
3.19. Mailjet
• Feature/Setting: Send transactional email feedback requests via Mailjet Send API after fulfillment.
3.20. Freshdesk
• Feature/Setting: Tickets or feedback surveys are automatedly sent using Freshdesk API post-order event.

Benefits

4.1. Automates consistent feedback gathering, eliminating manual follow-ups and reducing delays.
4.2. Increases feedback response rates by auto-delivering requests at optimal times and on preferred channels.
4.3. Enables real-time aggregation and analysis via automation, supporting rapid quality/service improvements.
4.4. Automating allows scalable personalization, leading to better customer relationships in wholesale automotive security.
4.5. Frees staff from repetitive tasks, letting them focus on actionable insights revealed by automated feedback processes.