Order Processing & FulfillmentPurpose
1.2. Automates synchronization of order dispatch, shipment status, delivery updates, and logistics exceptions directly with internal order management systems (OMS) and external customer communications.
1.3. Enables automated proactive alerts for both internal teams and customers when shipment events occur, reducing manual follow-ups and automating exception handling.
1.4. Supports automated data consolidation across various 3PL providers for unified tracking and automating analytics.
Trigger Conditions
2.2. Automated creation of shipping labels or logistics orders in supplier backend.
2.3. Shipment data update webhook from third-party logistics.
2.4. Customer inquiry for tracking (automated self-service trigger via email, SMS, or portal).
2.5. Automated exception event (delay, loss, reroute) in 3PL API.
Platform Variants
• Feature/Setting: SMS notifications; automatedly trigger flows to send tracking updates via SMS using "Programmable Messaging" API with shipment data variables.
3.2. SendGrid
• Feature/Setting: Automated email notifications; configure "Transactional Templates" with tracking info and trigger via their API.
3.3. Shopify
• Feature/Setting: Automated webhook “Order Fulfilled”; install 3PL integration app and map order fields to logistics provider.
3.4. WooCommerce
• Feature/Setting: Automate shipment status webhook to third-party plugin (e.g., ShipStation or AfterShip); configure REST API key for automation.
3.5. ShipStation
• Feature/Setting: “Marketplace Store” automation; auto-import supplier orders and trigger tracking email using their API: POST /shipments/create.
3.6. AfterShip
• Feature/Setting: Automated webhook for shipment updates; push status to customer portal using their “Track API” with automation rules for event-based triggers.
3.7. FedEx
• Feature/Setting: “Track API”; automate querying shipment status with Track by Tracking Number API.
3.8. UPS
• Feature/Setting: “Tracking API”; automate requests and configure responses for updates and automated reporting.
3.9. DHL Express
• Feature/Setting: “Shipment Tracking API”; automate polling for shipment events and trigger customer notifications.
3.10. Microsoft Dynamics 365
• Feature/Setting: Automate Data Integrator; set up automated flow from OMS to 3PL partners for dispatch and tracking event ingestion.
3.11. SAP S/4HANA
• Feature/Setting: “Outbound Delivery Integration”; automate BAPI/IDOC dispatch to 3PLs with shipping status feedback loop.
3.12. Oracle NetSuite
• Feature/Setting: “SuiteScript RESTlets”; automate order export and tracking status import to automate order lifecycle visibility.
3.13. Salesforce
• Feature/Setting: Flow automation with “External Service” for real-time shipment events to cases and opportunity records.
3.14. Google Sheets
• Feature/Setting: Automate shipment data sync via Sheets API to push/pull tracking updates for internal dashboards.
3.15. Zapier
• Feature/Setting: Automate 3PL event triggers to update invoice status, CRM notes, and customer notifications.
3.16. Amazon Marketplace Web Service (MWS)
• Feature/Setting: “Order Fulfillment Feed”; automate push of fulfillment and tracking data from supplier to Amazon.
3.17. Magento
• Feature/Setting: Order status webhook; automate dispatch info sync to logistics provider API.
3.18. Odoo ERP
• Feature/Setting: Automated “Delivery Order” integration; configure connector to auto-update status from 3PL.
3.19. EasyPost
• Feature/Setting: “Tracking API”; automate shipment tracking and webhook rules for exceptions/events.
3.20. Slack
• Feature/Setting: Automated alert via Incoming Webhook; send real-time tracking event updates to operations channels.
Benefits
4.2. Automator centralizes tracking data for multi-carrier shipments.
4.3. Automating proactive customer communication, improving satisfaction and reducing WISMO (Where Is My Order) contacts.
4.4. Automated exception handling for faster issue resolution, minimizing negative delivery experiences.
4.5. Automatable reporting for performance evaluation, enhancing supply chain visibility.