Allergen and dietary requirement flagging when orders are taken

Purpose

1.1. Identify, flag, and communicate customer allergens and dietary needs at order entry to prevent adverse reactions, support compliance, accelerate kitchen response, and provide transparency.
1.2. Automate flagging and routing info from initial order through POS, kitchen display, and staff notifications, ensuring accurate, instant awareness and tracking.
1.3. Link allergy data to guest profiles, produce warnings, and block hazardous menu selections, also tracking modifications for kitchen traceability.
1.4. Support audit trails and compliance reporting for food safety regulations.

Trigger Conditions

2.1. Customer inputs order via POS, kiosk, mobile, online, or reservations system.
2.2. Guest profile contains allergy or dietary restriction.
2.3. Specific ingredient flagged as risk in menu database.
2.4. Manual flag by server or guest during order capture.

Platform Variants

3.1. Square POS
• API: Order creation webhook triggers allergen detection, route to kitchen display, and show pop-up warning.

3.2. Toast POS
• Integration: Configure Order Event API to scan for dietary flags and auto-notify kitchen printer via modifier field.

3.3. Revel Systems
• Setting: Activate ingredient-level allergen tracking, notify prep station with custom alert overlay.

3.4. Lightspeed Restaurant
• API: Connect to Item Ingredient endpoint for real-time flagging, push visual allergy icons on KDS.

3.5. Upserve
• Custom Field: Enable dietary tags at order creation, trigger SMS on flagged item selection.

3.6. TouchBistro
• Modifier: Use order modifiers for allergy flags, sync to back-of-house screen via webhook.

3.7. Oracle MICROS Simphony
• API: Configure Order Entry Web Service to highlight dietary flags on recipe cards.

3.8. Clover POS
• Order Hook: Detect allergies using Item Modification API, print clear warnings for cook staff.

3.9. OpenTable
• Setting: Add guest dietary flag to reservation; push special instructions downstream to POS.

3.10. Resy
• Note Field: Capture allergies at booking, immediately auto-sync with order ticket upon guest check-in.

3.11. GloriaFood
• Webhook: Order placed triggers allergen check with instant warning response on prep station.

3.12. Shopify (Restaurants)
• App Integration: Use Cart object to scan for flagged meals, add alert in order confirmation.

3.13. WooCommerce Restaurants
• Action Hook: Identify tagged menu items, trigger admin alert and kitchen email.

3.14. Uber Eats Business
• API: On orderCreate event, filter for dietary tags and attach alert to kitchen order receipt.

3.15. DoorDash Merchant
• Webhook: Push allergy metadata with order details; staff mobile app notification.

3.16. Deliverect
• Integration: Pull allergy info from aggregator APIs, auto-highlight on kitchen dashboard.

3.17. Fresh KDS
• Setting: Enable dietary requirement field, show colored indicator on all relevant tickets.

3.18. PagerDuty
• Trigger: On critical allergen flag, escalate to phone call alert for manager override.

3.19. Twilio Programmable SMS
• API: Send warning text to kitchen lead on flagged order entry.

3.20. SendGrid
• Transactional Template: Email alert to food safety officer and chef.

3.21. Slack
• Webhook: Post order with allergen tag to back-of-house channel with direct mention.

3.22. Microsoft Teams
• Connector: Notify FOH and BOH staff via Teams card when a flagged order is received.

3.23. Zapier
• Automation: Auto-update Google Sheets with flagged orders for compliance records.

Benefits

4.1. Eliminates manual tracking errors, increasing food safety and guest trust.
4.2. Prevents kitchen oversights and ensures instant, persistent allergen visibility.
4.3. Satisfies regulatory documentation and reporting requirements.
4.4. Boosts operational speed, reducing wait times for high-need guests.
4.5. Frees staff to focus on service by automating compliance processes.