Automated takeout or delivery order prep notifications

Purpose

1.1. Enable automated, real-time kitchen and front-of-house notifications for takeout or delivery order prep status, ensuring kitchen staff and delivery/FOH teams receive timely alerts, minimizing delays and improving order throughput.
1.2. Coordinate order readiness and pick-up/delivery processes, integrating with POS, KDS, and communication tools to handle order assignments and updates for Alsatian cuisine workflows.
1.3. Send proactive customer notifications on order status to enhance guest satisfaction, while consolidating operational alerts across chosen channels.
1.4. Reduce human error in handoff, optimize readiness timing, and provide transparent status tracking for all operational stakeholders.

Trigger Conditions

2.1. Order created in POS or online ordering platform and marked as takeout or delivery.
2.2. Order reaches “in prep,” “ready for pickup,” or “out for delivery” status in POS/KDS.
2.3. Staff manually toggles status change within the kitchen display system or order management app.
2.4. Driver arrives for pickup (delivery mode) or customer checks in for takeout.
2.5. Predefined time triggers for reminders if order not picked up after set duration.

Platform variants

3.1. Twilio SMS
• Feature/Setting: Programmable SMS. Configure webhook endpoint to send custom SMS to staff/customer number when POS order status updates.
3.2. SendGrid
• Feature/Setting: Transactional Email API. Configure automation to send email notifications to staff or customer on status events.
3.3. Slack
• Feature/Setting: Incoming Webhooks. Send real-time channel messages upon new or ready orders; configure using order event triggers.
3.4. Microsoft Teams
• Feature/Setting: Connector/Webhook API. Push adaptive card notifications with order details to team channel upon prep completion.
3.5. Telegram
• Feature/Setting: Telegram Bot API sendMessage. Send instant message alerts to group or individual bots linked to kitchen/FOH devices.
3.6. Discord
• Feature/Setting: Webhook URL. Post order status change notifications in dedicated server channel for kitchen/delivery staff.
3.7. WhatsApp Business API
• Feature/Setting: Message Templates. Trigger automated WhatsApp notifications to customers for order progression updates.
3.8. PagerDuty
• Feature/Setting: API Events V2. Trigger incident for urgent orders or prep bottlenecks exceeding SLA; auto-assign to shift lead.
3.9. Google Chat
• Feature/Setting: Incoming Webhook. Configure rooms to receive alerts when orders are ready for pick-up.
3.10. Outlook Email
• Feature/Setting: Outlook REST API. Send scheduled order readiness updates to internal staff mailing list.
3.11. Freshdesk
• Feature/Setting: Freshdesk API Create Ticket. Auto-log tickets when orders are late/bottlenecked for escalation.
3.12. Zendesk
• Feature/Setting: Ticket Creation API. Generate tickets or notifications for staff intervention on flagged orders.
3.13. Salesforce
• Feature/Setting: Process Builder/Email Alerts. Auto-email notifications or tasks to FOH staff based on POS workflow triggers.
3.14. HubSpot
• Feature/Setting: Workflow Automation. Trigger automated communications to customer segments for order prep status.
3.15. Gmail
• Feature/Setting: Gmail API send. Setup automated prep/ready/ETA email notifications from order pipeline events.
3.16. Zoho Cliq
• Feature/Setting: Zoho Cliq Webhook. Push order status message to the kitchen team’s Cliq channel.
3.17. Microsoft Power Automate
• Feature/Setting: Flow Trigger from HTTP Request. Link POS event to automated channel/email/SMS messaging.
3.18. Shopify POS
• Feature/Setting: Webhooks. Listen for order status changes, then notify prep staff/delivery as configured.
3.19. Revel Systems
• Feature/Setting: API Webhooks. Trigger external workflow on order status shift; push to comms channel or app.
3.20. Square POS
• Feature/Setting: Order Updated Webhook. Configure automated notification workflow for prep/ready statuses.
3.21. Toast POS
• Feature/Setting: Order Event Webhook. Send HTTP requests with order data to notification services on status change.
3.22. Notion
• Feature/Setting: API Integration. Create/update database entry per order as archive or live order board with push alerts for status.

Benefits

4.1. Instant communication reduces miscommunication and delays in order handoff.
4.2. Enhances guest experience with transparent real-time updates.
4.3. Centralizes oversight—staff can monitor all order statuses in one place.
4.4. Lowers risk of unpicked orders, food waste, or cold food handoff.
4.5. Streamlines the kitchen-to-FOH/delivery pipeline, supporting a traditional Alsatian workflow while modernizing order management.
4.6. Adaptable workflows for both high volume shifts and bespoke customer requests.
4.7. Scalable for multi-channel order origins (in-person, app, third-party, direct online).