Automatic order routing to kitchen display systems

Purpose

1.1. Streamline transmission of customer orders from POS or online platforms to kitchen displays in real time.
1.2. Minimize manual intervention, reduce errors from handwritten tickets, and speed up kitchen workflow.
1.3. Ensure that orders for Alsatian cuisine are accurately and promptly routed, displayed, and updated for kitchen staff.
1.4. Enable tracking of order status, optimize ticket sequencing, and integrate with kitchen performance analytics.

Trigger Conditions

2.1. New order placed on POS or online delivery channel.
2.2. Order modification, cancellation, or special request updated before prep starts.
2.3. Scheduled order trigger for advanced or pre-booked dining.
2.4. System check for duplicate or conflicting tickets before routing.

Platform Variants

3.1. Toast POS
• Feature: Webhooks/API integration; configure "Order Created" event to push data to kitchen system endpoint.
3.2. Square
• Feature: Orders API; set webhook on "order.updated" and "order.created" to transmit order JSON.
3.3. Revel Systems
• Feature: Enterprise API; use "Order Notification" callback for real-time kitchen update.
3.4. Lightspeed Restaurant
• Feature: Cloud API; map "Order Events" to KDS display using REST push.
3.5. Upserve
• Feature: Automated Routing configuration; set "Menu Item Routing" rules to specific kitchen stations.
3.6. Clover
• Feature: Orders API Webhook; “Order Pay” event triggers routing to display service.
3.7. TouchBistro
• Feature: CloudConnect API; "Orders endpoint" pushed to KDS integration partner.
3.8. Shopify (Restaurant App)
• Feature: Order API, subscribe to "orders/create" webhook, send to KDS API endpoint.
3.9. Chowly
• Feature: Third-party aggregator integration; setup direct menu mapping and routing to KDS service.
3.10. Otter
• Feature: Delivery order webhook; connect "New Order" event to supported display system.
3.11. Fresh KDS
• Feature: Inbound API; authenticate and push new order tickets using "orders/new" endpoint.
3.12. Square for Restaurants
• Feature: Workflows for automatic routing; define rules in the Order Manager.
3.13. Bbot
• Feature: API callback URL for kitchen updates on new web order.
3.14. Ordermark
• Feature: Order ingestion service; push accepted orders via webhook to KDS API.
3.15. POSist
• Feature: Kitchen Display Module (KDS); switch on "Auto Route" for online and dine-in.
3.16. Oracle MICROS
• Feature: Simphony API; configure "Orders Feed" integration to kitchen endpoints.
3.17. NCR Aloha
• Feature: ATO (Aloha Takeout) integration API, set "Order Placed" event to push data.
3.18. QuickBooks Commerce
• Feature: Sales Order Webhooks; configure "order.created" webhook for KDS push.
3.19. Deliverect
• Feature: KDS Routing Rules; set endpoints for multi-stage kitchen workflows.
3.20. Restolabs
• Feature: API Access; "Place Order" trigger to send order data to in-store kitchen display.

Benefits

4.1. Eliminates miscommunication and manual errors in relay of orders from front-of-house to kitchen.
4.2. Speeds up order preparation and enhances kitchen productivity for Alsace restaurant.
4.3. Enables granular tracking and analytics on kitchen performance.
4.4. Scales easily to multiple stations and adapts to specific Alsatian menu workflows.
4.5. Enhances customer satisfaction by ensuring food is delivered quickly and correctly.