Digital dispatch of order queue to kitchen/bar stations

Purpose

1.1. Automate real-time order transmission from POS to kitchen/bar via digital platforms, ensuring orders are accurately and promptly relayed to respective prep stations.
1.2. Reduce manual relay errors, standardize communication, timestamp orders for tracking, enable digital order queue visibility, and streamline kitchen workflow integration.
1.3. Provide kitchen/bar staff automated order tickets, real-time status updates, and integrate feedback channels for completed, delayed, or revised items.

Trigger Conditions

2.1. New customer order placed or modified in the POS system.
2.2. Order payment confirmation or order marked as ready by service staff.
2.3. Scheduled batch processing (e.g., for prep cycle planning) or manual override by manager.

Platform Variants

3.1. Square POS
- Function/API: Orders API webhook trigger, push order details to downstream apps.
3.2. Toast
- Function/API: Orders Webhooks, configure forwarding to station endpoints.
3.3. Lightspeed
- Function/API: Real-time Order Exporter, integrate outbound API to kitchen screens.
3.4. Clover
- Function/API: Orders API - POST new order to kitchen URL.
3.5. Revel Systems
- Function/API: Webhook on order placement, configure cloud-to-cloud connection.
3.6. Shopify
- Function/API: Order creation webhook, relay kitchen-type items.
3.7. Upserve
- Function/API: Orders endpoint, event notifications for new/updated orders.
3.8. Oracle MICROS
- Function/API: Simphony API - Real-time Kitchen Display System (KDS) integration.
3.9. QuickBooks Commerce
- Function/API: Sales Order webhook, forward food service category.
3.10. Olo
- Function/API: New Order webhook for direct-to-kitchen sync.
3.11. Twilio SMS
- Feature/Setting: Programmable SMS, send digital tickets as text to bar/kitchen phones.
3.12. Slack
- Feature/Setting: Incoming Webhook, post order summary to staff/kitchen channel.
3.13. Microsoft Teams
- Feature/Setting: Teams Bot, auto-generate new order notifications in a specific channel.
3.14. Google Chat
- Feature/Setting: Google Chat Webhook, relay order JSON payloads to group.
3.15. SendGrid
- Feature/Setting: Trigger transactional template to send order ticket email.
3.16. PagerDuty
- Feature/Setting: Event trigger for urgent/priority orders sent to the kitchen.
3.17. Trello
- Feature/Setting: Create card in 'Orders' list representing order queue.
3.18. Monday.com
- Feature/Setting: Automatically add new item to ‘Current Orders’ board.
3.19. Airtable
- Feature/Setting: Append new order row, filter view for kitchen printing.
3.20. Google Sheets
- Feature/Setting: Insert row with order details, share live sheet with kitchen.
3.21. Freshdesk
- Feature/Setting: Create new ticket as order task for kitchen attention.
3.22. Discord
- Feature/Setting: Webhook bot posts order message to kitchen channel.
3.23. Zapier
- Feature/Setting: Multi-step workflow connecting POS, communication, and log.
3.24. Asana
- Feature/Setting: Task creation on ‘Incoming Orders’ project.
3.25. Notion
- Feature/Setting: Append order to database, kanban view for stations.
3.26. WhatsApp Business API
- Feature/Setting: Message template sends order to kitchen/bar group.

Benefits

4.1. Rapid, error-free order transmission from POS to kitchen.
4.2. Digital timestamping and order tracking improve accountability.
4.3. Consistent, audible alerts or notifications prevent missed tickets.
4.4. Order queue prioritization and real-time update encourage optimal flow.
4.5. Multi-station support (kitchen, bar, dessert) with unique workflows.
4.6. Reduction of manual communication and increased kitchen throughput.
4.7. Integration with reporting and analytics for order cycle improvement.