Purpose
1. Centralize and automate order collection from website, delivery apps, phone, and in-person channels.
2. Standardize order formats for seamless entry into POS and kitchen display systems.
3. Enable real-time order consolidation for accurate kitchen prep, customer tracking, and reporting.
4. Minimize manual entry, reduce errors, and speed up service by integrating all incoming orders into a unified processing workflow.
Trigger Conditions
1. New order placed via online portal, app, phone system, or on-site POS.
2. Update or cancellation of existing order on any channel.
3. Scheduled aggregation at defined intervals for batch processing.
Platform Variants
1. Shopify
• Feature/Setting: "Order Webhook" — configure HTTP endpoint to send event payload of any new paid order.
2. WooCommerce
• Feature/Setting: "Order Created Hook" — set REST API callback URL for all order status updates.
3. Square
• Feature/Setting: "Orders API" — subscribe to new order notifications and fetch order objects.
4. Lightspeed POS
• Feature/Setting: "eCom API" — poll for new transactions; "Retail API" to ingest in-person sale data.
5. Uber Eats
• Feature/Setting: "Orders Webhook" — specify webhook URL in Uber Eats Partner dashboard.
6. Doordash
• Feature/Setting: "Developer API" — generate delivery and order event notifications.
7. Deliverect
• Feature/Setting: "Ingest Orders" endpoint — connect channels for real-time aggregation.
8. GloriaFood
• Feature/Setting: "Order Push" API — set HTTPS endpoint to receive new online orders.
9. Just Eat
• Feature/Setting: "Order Feed API" — configure authenticated polling for latest orders.
10. Twilio
• Feature/Setting: "Programmable Voice Webhooks" — trigger on phone order completions with speech-to-text.
11. Google Dialogflow
• Feature/Setting: "Fulfillment Webhook" — send structured voice order data to endpoint.
12. Toast POS
• Feature/Setting: "Orders API" — subscribe to Webhooks for new in-store and online orders.
13. Revel Systems
• Feature/Setting: "Order Notification Webhooks" — set endpoint for all order events.
14. Square for Restaurants
• Feature/Setting: "Order Management API" — fetch in-person and delivery app orders.
15. Microsoft Power Automate
• Feature/Setting: "HTTP Webhook Trigger" — initiate flows on new order events from multiple connectors.
16. Zapier
• Feature/Setting: "Webhooks by Zapier" and "New Order" triggers to aggregate from SaaS/order sources.
17. Salesforce Service Cloud
• Feature/Setting: "External Services" with custom order intake API connectors.
18. Amazon Alexa
• Feature/Setting: "Custom Skill Endpoint" — parse voice orders and send to aggregation endpoint.
19. Mailgun
• Feature/Setting: "Inbound Route Webhook" — capture email orders via parsing rules and send to endpoint.
20. Google Sheets
• Feature/Setting: "Sheets API" — append new orders from integrations for backup or secondary tracking.
21. Oracle MICROS
• Feature/Setting: "Simphony API" — pull and push order data from all points of sale.
22. Clover POS
• Feature/Setting: "Order Webhook" — set callback for new and updated orders.
Benefits
1. Fully unified order overview — eliminates channel switching for staff.
2. Reduces entry errors and workload through automatic, real-time aggregation.
3. Provides immediate kitchen and reporting updates for faster prep.
4. Streamlines analytics and customer tracking by standardizing order data.
5. Enables instant customer communication for status updates or delays.
Order Processing & Kitchen Operations