POS-to-kitchen ticketing workflow

Purpose

1. Transmit orders from POS terminals directly to kitchen displays or printers, ensuring error-free, real-time relay of customer selections, modifiers, and table numbers, reducing manual handling, and synchronizing kitchen operations with front-of-house service.

2. Log all ticket creation times and statuses for later reporting and analysis on prep efficiency, order timing, and bottlenecks in the workflow.

3. Ensure seamless ticket routing for special Alsatian cuisine requests, allergy alerts, and rush/priority orders, maintaining compliance with both kitchen capabilities and customer expectations.

Trigger Conditions

1. New order placed in POS for dine-in, takeout, or delivery.

2. Order updated/amended (add/remove items, change modifiers, update table number).

3. Order voided or canceled before kitchen print/display.

4. Manual override or rush flag by manager or floor supervisor.

Platform variants

1. Square POS

• API: Orders API (Webhook for new/updated orders)
  
• Setting: Configure webhook endpoint to fire on order.created and order.updated events.
  

2. Lightspeed Restaurant

• API: Webhooks (Order events)
  
• Setting: Connect to order.received and order.changed webhooks, pipe payload to kitchen manager.
  

3. Toast POS

• Feature: Toast Developer API, “Order Events”
  
• Setting: Enable real-time order event notifications via REST webhook to kitchen endpoint.
  

4. Clover

• API: Orders API
  
• Setting: Subscribe to new order and update events, forward structured payload to kitchen’s system.
  

5. Revel Systems

• Feature: Webhooks “Order Placed”
  
• Setting: Direct webhook to print/display endpoint for each kitchen station.
  

6. Upserve

• Feature: Open API “Orders”
  
• Setting: Program Orders endpoint to trigger workflow on status ‘open’ or ‘modified.’
  

7. ToastTab

• API: Webhooks (Orders)
  
• Setting: Connect kitchen ticket printer/display to webhooks for new order events.
  

8. Square for Restaurants

• API: Orders API (Webhook)
  
• Setting: Real-time push from POS order events to kitchen networked displays.
  

9. Shopify POS

• API: Storefront Webhooks
  
• Setting: Use orders/create webhook to send order line items to kitchen queue.
  

10. Vend

• API: Sales API
  
• Setting: Set up webhook for completed sale, forward to kitchen routing software.
  

11. POSist

• API: Order Management
  
• Setting: Connect POSist webhook “New Order” with kitchen printer/display endpoint.
  

12. TouchBistro

• Feature: API “Orders”
  
• Setting: Send ticket to kitchen via order webhook integration.
  

13. Epson OmniLink (Printer)

• API: Epson ePOS Receipt API
  
• Setting: HTTP POST configured to kitchen printer for JSON-formatted order tickets.
  

14. Eazitouch

• Feature: Orders Webhook
  
• Setting: Orders events (new/modified) push to kitchen handler.
  

15. GoFrugal POS

• API: Order Webhook
  
• Setting: Configure “on new sale” event to send ticket data to kitchen system.
  

16. Sapaad

• API: Order Events API
  
• Setting: Enable kitchen dispatch on order.created webhook event.
  

17. Deliverect

• API: Order Integration
  
• Setting: Ingest online orders, route payload to kitchen management system.
  

18. Flipdish

• API: Webhooks (Order Placed)
  
• Setting: Subscribe to new order webhook, connect output to kitchen ticket display/printer.
  

19. Tabology

• API: BarTab API (Order Events)
  
• Setting: Configure webhook for new order event to initiate kitchen ticket.
  

20. Oracle MICROS

• Feature: Kitchen Display System (KDS) API
  
• Setting: Link POS to KDS endpoint for real-time ticket creation on order entry.
  

21. Appetize POS

• API: Orders API
  
• Setting: Use webhook for new or updated orders; route data to kitchen printers/displays.
  

22. Toast KDS

• API: Order Sync
  
• Setting: Enable endpoint to receive new/updated orders directly to KDS screens.
  

Benefits

1. Eliminates manual relay errors, ensuring order accuracy and full details reach kitchen immediately.

2. Reduces kitchen prep lag by automating ticket generation on every actionable POS event.

3. Supports workflow tracking for time, priority, and order modifications.

4. Scalable to multiple Alsace restaurant outlets and cuisine specializations.

5. Enables personalized handling of dietary, allergy, and modifier requirements with digital persistence.

6. Provides clear, timestamped audit trails for operational reviews and efficiency improvement.