Track order preparation status and update customers automatically

Purpose

1.1. Enable automating the tracking of order preparation in the kitchen and immediately updating customers on order progress.
1.2. Eliminate manual communication delays by automatedly sending notifications to customers about status changes (received, preparing, ready for pickup/delivery).
1.3. Centralize status visibility for staff, automate status entry from kitchen stations, and automatically deliver live updates to customers via SMS, email, app push, or webhooks.
1.4. Reduce customer inbound queries through automation of transparent order progress updates.
1.5. Support multi-channel automating, adapt to dine-in, takeaway, and delivery operational flows for regional Australian cuisine provision.

Trigger Conditions

2.1. Order status changes in POS or kitchen management system (e.g., "preparing," "ready").
2.2. Manual update from kitchen staff on kitchen display or tablet.
2.3. Receipt of payment (activates automated preparation started).
2.4. Scheduled time triggers for regular update intervals.
2.5. Backend webhook or API call on order item completion scanned via barcode or RFID.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Programmable Messaging API; configure to send SMS when status updates fire from POS webhook. e.g., Twilio API “Messages - Create” with template.
3.2. SendGrid
• Feature/Setting: Transactional Email API; automate sending branded notification emails using SendGrid’s /mail/send POST endpoint.
3.3. Pusher
• Feature/Setting: Channels API; automate live in-app/push updates to customer devices upon status change event.
3.4. Slack
• Feature/Setting: Incoming Webhooks; automate sending kitchen updates to staff or trigger automations from order status channels.
3.5. Microsoft Teams
• Feature/Setting: Connector Webhook; post automated status update notifications to internal F&B teams.
3.6. Telegram
• Feature/Setting: Bot API; automate messaging customers or staff through Bot SendMessage endpoint.
3.7. WhatsApp (via Twilio API)
• Feature/Setting: Twilio WhatsApp Messaging; automate status messages directly to customers’ WhatsApp.
3.8. Google Firebase Cloud Messaging
• Feature/Setting: Automate push notifications to Android/iOS delegate apps with FCM Send API.
3.9. Webhooks
• Feature/Setting: Automatable outbound HTTP triggers to external platforms or custom endpoints at each status update.
3.10. Shopify
• Feature/Setting: Order Fulfillment Webhooks/API; automate status pass-through from e-commerce orders to kitchen updates.
3.11. Square POS
• Feature/Setting: Orders API and Webhooks; automate integration to view and act when Square order statuses change.
3.12. Toast POS
• Feature/Setting: Partner Connect API triggers on kitchen order ticket status for automated updates.
3.13. Revel Systems
• Feature/Setting: Open API; automate stage notifications when kitchen status fields are updated.
3.14. Lightspeed
• Feature/Setting: POS Webhooks; configure to fire automator triggers on “Order Ready” event.
3.15. Mailgun
• Feature/Setting: Messages API; automate status email creation and dispatch per update.
3.16. HubSpot
• Feature/Setting: Workflow Automation; automate customer follow-up based on deal/order stages.
3.17. Airtable
• Feature/Setting: Automations; when a record (order) status changes, automate automatedly updating external channels with webhook or email actions.
3.18. Zoho CRM
• Feature/Setting: Blueprint Automation; automate status-driven workflow notifications.
3.19. Microsoft Power Automate
• Feature/Setting: Workflow Templates; automatedly sync triggers from POS or kitchen systems to message channels and emails.
3.20. Zapier
• Feature/Setting: Multi-step Zap; automates integration between order management and communication tools for seamless automated status updates.
3.21. Jotform
• Feature/Setting: Form Submission Triggers; automate order intake to preparation status update notification flows.
3.22. Discord
• Feature/Setting: Bot/API integration; automatic order updates broadcasted to staff or customer channels.
3.23. Microsoft Dynamics 365
• Feature/Setting: Power Automate Integration; automate updating customer contact records and notifications.
3.24. Salesforce
• Feature/Setting: Process Builder; automate automator workflows updating contacts and communication objects on order status events.

Benefits

4.1. Reduces manual labor and errors by automating real-time status updates.
4.2. Boosts customer trust and satisfaction with transparent, automated communications.
4.3. Automates staff coordination, minimizing miscommunication between front- and back-of-house.
4.4. Increases efficiency and accelerates order cycles through workflow automation.
4.5. Automatable integration with multi-channel platforms maximizes operational versatility for modern Australian cuisine restaurants.