Order Processing & Kitchen WorkflowsPurpose
1.2. Streamline the order-processing pipeline by automating real-time alerts directly to the kitchen via digital, voice, or visual notification, ensuring modifications (e.g., allergies, preferences) reach the responsible staff instantly and reliably.
1.3. Automate escalation protocols if special orders aren’t confirmed within a set timeframe, supporting enhanced kitchen workflow, accountability, and customer satisfaction.
Trigger Conditions
2.2. Automate based on tag presence (allergy, vegetarian, custom ingredient) in digital order entry.
2.3. Trigger automation when staff selects a predefined “special order” button during input.
2.4. Initiate automator on third-party app webhook (e.g., delivery partner, online order platform) noting special kitchen instructions.
Platform Variants
• Feature/Setting: Automate outbound SMS API; sample: send SMS to kitchen lead’s mobile when order.status = "special".
3.2. SendGrid
• Feature/Setting: Automate transactional email API; sample: send [email protected] subject “Special Order Alert”.
3.3. Slack
• Feature/Setting: Automate webhook to #kitchen channel; sample: payload includes order details and modification notes.
3.4. Microsoft Teams
• Feature/Setting: Automate Teams message via webhook; sample: post automatically to "Kitchen Ops" group.
3.5. PagerDuty
• Feature/Setting: Automator triggers new incident for kitchen workflow; actionable via mobile app.
3.6. Discord
• Feature/Setting: Automate bot DM or channel message with order modification data.
3.7. Google Chat
• Feature/Setting: Automate REST API to send message to “Kitchen Alerts” space.
3.8. Telegram
• Feature/Setting: Automate bot sending direct message to kitchen staff group.
3.9. WhatsApp Business API
• Feature/Setting: Automate outbound message to group with special order details.
3.10. Asana
• Feature/Setting: Automate task creation in “Kitchen Priorities” project with order subtasks.
3.11. Trello
• Feature/Setting: Automate card creation in “Special Orders” list with labels for allergy or dietary rules.
3.12. Jira
• Feature/Setting: Automate ticket creation with all special order info for traceable workflow.
3.13. Zapier
• Feature/Setting: Automate connecting POS to SMS/email/IM in response to flagged orders.
3.14. Workflow Automation for Shopify
• Feature/Setting: Use Flow/Automations to route flagged orders to kitchen notification system.
3.15. Freshservice
• Feature/Setting: Automate ticket generation for special orders, linking to kitchen queue.
3.16. ServiceNow
• Feature/Setting: Automate incident/task for every special order with automated notification.
3.17. AirTable
• Feature/Setting: Automate record update/notification via scripting when flagged order logged.
3.18. Monday.com
• Feature/Setting: Automate board item creation in Kitchen board when “special” detected.
3.19. HubSpot Workflows
• Feature/Setting: Automate workflow for sending internal notifications to kitchen team.
3.20. IBM Watson Assistant
• Feature/Setting: Automate chatbot to relay special instructions direct to kitchen display.
3.21. Zendesk
• Feature/Setting: Automate automated ticketing for order modification, triaged as high-priority.
3.22. Intercom
• Feature/Setting: Automate in-app pop-up or direct chat alert to kitchen team devices.
Benefits
4.2. Automates compliance with dietary and allergy requirements, enhancing guest safety.
4.3. Automation accelerates kitchen workflow, turning flagged orders into traceable, actionable items.
4.4. Automates escalation for unacknowledged special orders, minimizing delays.
4.5. Automating notifications increases customer satisfaction through reliable, error-free order fulfillment.
4.6. Enables automatable analytics on order modification rates, staff responsiveness, and operational bottlenecks.
4.7. Supports seamless multitasking and automated prioritization among kitchen personnel.
4.8. Automation enables easy integration with reporting, monitoring, and compliance tools for management oversight.