Instant order confirmation and updates to kitchen displays

Purpose

1.1. Automate instant order confirmation from both online and on-premise channels to minimize wait time and errors.
1.2. Automate order data flow, sending real-time order info to kitchen displays and back-office systems for streamlined processing.
1.3. Automating kitchen cue updates to staff, ensuring food preparation starts instantly upon new order, reducing ticket time.
1.4. Automated communication to customers confirming order received and in-process.
1.5. Automating sync with inventory and POS systems to update available menu items.

Trigger Conditions

2.1. Customer places an order via website, app, phone, third-party aggregator, or in-person POS.
2.2. Payment is confirmed or pending (configurable).
2.3. Order status updates (e.g., new/pending/accepted).
2.4. Order modifications (additions/cancellations) are made by staff or customer.

Platform Variants

3.1. Toast POS
- Feature: API webhook on new order trigger, POST request to external endpoint.
- Configuration: Configure the "Order Webhooks" URL to automator endpoint.

3.2. Square
- Feature: Order.created/updated Webhook
- Configuration: Enable Square Orders Webhook in Developer Dashboard with automator process URL.

3.3. Clover
- Feature: REST API - Orders endpoint polling.
- Configuration: Schedule automated GET requests; push notification when a new order arrives.

3.4. Lightspeed Restaurant
- Feature: Real-time Webhooks for Orders.
- Configuration: Set "Order Created" Webhook URL in Back Office > Integrations.

3.5. Shopify
- Feature: Order creation webhook.
- Configuration: Add webhook for "orders/create" event to automation handler.

3.6. WooCommerce
- Feature: REST API, Order status changed webhook.
- Configuration: Register webhook for "order.created" and "order.updated".

3.7. Revel Systems
- Feature: Push Notifications API.
- Configuration: Register automated endpoint for real-time order notification.

3.8. Upserve
- Feature: POS API, order monitoring endpoint.
- Configuration: Poll or subscribe to events at the "/orders" endpoint.

3.9. Fresh KDS
- Feature: Cloud API for order injection from third-party systems.
- Configuration: Set up automated POST to "/api/orders".

3.10. KitchenCut
- Feature: Orders API and Inventory Sync.
- Configuration: Push orders through REST API; automated update on status change.

3.11. Oracle Simphony
- Feature: Enterprise Order API.
- Configuration: Automated "Order Notification" call to kitchen display system.

3.12. Square KDS
- Feature: Native Square KDS integration API.
- Configuration: Automate event triggers via published Square KDS webhook.

3.13. Olo
- Feature: Orders API Webhooks.
- Configuration: Subscribe endpoint to "Order Received" and "Order Updated" events.

3.14. Deliverect
- Feature: API webhook for aggregated online orders.
- Configuration: Configure webhook in Deliverect dashboard to automator URL.

3.15. Uber Eats
- Feature: Marketplace Orders API.
- Configuration: Use "Order Created" webhook, push to kitchen system.

3.16. Doordash Storefront
- Feature: Event Webhooks for Order Placement.
- Configuration: Automated POST to specified endpoint on new order event.

3.17. Grubhub
- Feature: Restaurant Webhook integration.
- Configuration: Set up HTTP POST webhook for order/accept events.

3.18. GloriaFood
- Feature: Automated Order Processing Webhooks.
- Configuration: Insert automation handler URL in Webhook Settings.

3.19. Zuppler
- Feature: Webhook for real-time order notification.
- Configuration: Enter endpoint for automated order sync in admin.

3.20. Slack
- Feature: Incoming Webhook/Slack API chat.postMessage
- Configuration: Automate message to kitchen or manager on new order.

3.21. Twilio SMS
- Feature: Programmable Messaging API.
- Configuration: Automate outbound SMS on order confirmation.

3.22. SendGrid
- Feature: Transactional Email API v3/mail/send
- Configuration: Automate order status updates by sending outbound emails to customer.

3.23. Google Sheets
- Feature: Google Sheets API, Append Row
- Configuration: Automate saving order data for log/backup.

3.24. Microsoft Teams
- Feature: Connector Webhook
- Configuration: Post automated order notifications to Teams channel for kitchen staff review.

Benefits

4.1. Automates the workflow, eliminating manual entry and reducing risk of order mistakes.
4.2. Automator provides real-time, automated order visibility to kitchen, increasing speed and accuracy.
4.3. Automated instant notifications improve customer experience and reduce service queries.
4.4. Automatable integration with inventory and analytics enables proactive stock and staff management.
4.5. Automating reduces operational overhead, saves time, and supports business scalability.