Real-time order status notifications to customers

Purpose

1.1. Automatedly notify customers in real time about their chicken order status (e.g., received, preparing, ready for pickup/delivery, out for delivery, completed, cancelled).
1.2. Automate messaging workflow to enhance customer experience, reduce manual intervention, optimize communication, and decrease missed updates in the restaurant order process.
1.3. Automate delivery of custom messages through multiple channels (SMS, email, WhatsApp, push notification) tailored to each stage of the food order lifecycle, improving transparency and operational efficiency.

Trigger Conditions

2.1. When a new order is confirmed in the POS or online ordering system, automation triggers real-time status notification.
2.2. Automatedly send updates when order progresses through stages (e.g. from “received” → “preparing”, “preparing” → “ready”).
2.3. Automator triggers on third-party delivery updates or when staff manually marks status in the management dashboard.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate sending SMS via Twilio Programmable Messaging; Setup Webhook to trigger SMS API when order status changes.
3.2. SendGrid
• Feature/Setting: Automate transactional emails using SendGrid’s v3 Mail Send API; configure single-send or dynamic template for order status.
3.3. WhatsApp Business API
• Feature/Setting: Automate message delivery on WhatsApp using templated messages; setup webhook event triggers for each order phase.
3.4. Firebase Cloud Messaging (FCM)
• Feature/Setting: Automate push notifications for mobile apps; configure FCM API to deliver real-time alerts to user devices.
3.5. Slack
• Feature/Setting: Automate direct messages or channel notifications; use Slack Incoming Webhooks or Bot API to inform VIP customers.
3.6. Microsoft Teams
• Feature/Setting: Automate Teams bot posting updates; configure Teams API to deliver messages to customer contacts or group channels.
3.7. Pusher Beams
• Feature/Setting: Automate mobile push through Pusher APIs, delivering fully customized status updates to apps.
3.8. Telegram Bots
• Feature/Setting: Automator triggers Telegram Bot API to push messages to user’s Telegram account in real time.
3.9. Viber
• Feature/Setting: Automate status notifications on Viber using Viber REST API; message templates configured per event trigger.
3.10. MessageBird
• Feature/Setting: Automate multi-channel notifications (SMS, WhatsApp, Voice) using MessageBird Flow Builder and API for order status.
3.11. Mailgun
• Feature/Setting: Automate status emails using Mailgun’s API; use templates and event-driven triggers from POS/inventory systems.
3.12. Amazon SNS
• Feature/Setting: Automate multi-channel messaging (SMS, email, push) via SNS Publish API when order milestone is reached.
3.13. OneSignal
• Feature/Setting: Automate push notifications with OneSignal REST API; segment users by order or preference for targeted automation.
3.14. Zendesk
• Feature/Setting: Automate notification emails or SMS from Zendesk Triggers; configure logic-based notifications to reduce manual follow-ups.
3.15. Shopify
• Feature/Setting: Automate order update notifications via Shopify Webhooks and notification settings for restaurant’s online store.
3.16. WooCommerce
• Feature/Setting: Automate emails/SMS using WooCommerce Hooks; install/order status customizer plugin for flexible automation.
3.17. Stripe
• Feature/Setting: Automate receipt and refund notifications using Stripe Webhooks to inform customers about payment/order changes.
3.18. HubSpot
• Feature/Setting: Automate emails, WhatsApp, or SMS via HubSpot Workflows, triggered by deal/order property updates.
3.19. Zapier
• Feature/Setting: Automate cross-platform messaging using Zapier’s multi-action Zaps for event-driven order notifications.
3.20. Plivo
• Feature/Setting: Automate SMS/call notifications utilizing Plivo SMS and Voice API, triggered on specific order events.
3.21. Facebook Messenger
• Feature/Setting: Automate instant order status messaging via Facebook Messenger Automation tools and Webhooks.
3.22. Intercom
• Feature/Setting: Automate in-app chat or messenger notifications using Intercom’s automated messaging workflows.

Benefits

4.1. Automates customer engagement, reducing wait times and manual status requests.
4.2. Automated messaging minimizes staff distraction and errors, improving workflow efficiency.
4.3. Automation increases customer satisfaction by providing instant, personalized updates.
4.4. Automatable, multi-channel notifications ensure all customers are informed, regardless of preferred communication method.
4.5. Automating order status notifications helps chicken restaurants scale without additional customer service overhead.