Online order intake and routing to POS/kitchen

Purpose

1.1. Enable seamless online order intake from various channels and ensure accurate routing of orders directly into restaurant POS and kitchen systems.
1.2. Automate notification flows, reduce manual entry, minimize errors, accelerate food prep, and synchronize kitchen and serving teams.
1.3. Centralize orders from website, delivery apps, and social media, with custom routing based on item type, priority, and fulfillment location.

Trigger Conditions

2.1. New online order submitted via web form, third-party delivery app, or mobile application.
2.2. Change in order status from “open” to “approved” or “paid.”
2.3. Customer payment confirmation or receipt received from integrated payment gateway.

Platform Variants

3.1. Shopify
• API: Orders API — Configure webhook for new order; map data for POS sync.
3.2. Square
• Feature: Order API — Trigger POST call on new ecommerce checkout.
3.3. Toast POS
• Feature: Partner API — Integrated direct order injection endpoint configuration.
3.4. Clover
• Feature: Orders API — Setup endpoint to receive and parse new order payloads.
3.5. Oracle MICROS
• Integration: Simphony API — Use Orders and KDS push endpoints for instant kitchen routing.
3.6. DoorDash
• Feature: Developer API — Poll new order events; automate ingestion into POS.
3.7. Uber Eats
• Endpoint: Orders webhook — Subscribe to order created event, forward to routing module.
3.8. Grubhub
• Setting: OrderSync API — Periodic fetch of new orders and real-time webhook push to kitchen.
3.9. SquareSpace
• Feature: Commerce Orders API — Order callback for data extraction and kitchen forwarding.
3.10. WooCommerce
• Setting: REST API (Orders Endpoint) — Configure to trigger automation on new order status.
3.11. Revel Systems
• Feature: Webhooks — Subscribe to online orders, send JSON to prep station screens.
3.12. ChowNow
• API: Order Notification — Poll or webhook-based new order events to POS sync.
3.13. GloriaFood
• Feature: Orders API — Enable push-to-POS upon receipt of new online order.
3.14. OpenTable
• API: GuestCenter Orders — Integration of reservation-based orders to kitchen ticket system.
3.15. Stripe
• Webhook: Payment Success — Trigger order intake flow upon payment confirmation.
3.16. Zapier
• Feature: Zap Trigger — Configure to listen for new order from connected apps and push to POS.
3.17. Slack
• API: Incoming Webhooks — Send real-time order notifications to kitchen/channel.
3.18. Gmail
• Feature: Filters+Webhook — Extract and forward order info received by email to POS API.
3.19. Google Sheets
• Setting: On New Row Script — Parse order logs and route extracted orders to POS.
3.20. Twilio SMS
• Feature: Programmable Messaging — Parse incoming order texts, invoke POS order API.
3.21. Freshdesk
• Setting: Ticket Trigger — Activate workflow when order support ticket is created.
3.22. Microsoft Teams
• Feature: Incoming Webhook — Push kitchen order alerts to team channel for staff coordination.

Benefits

4.1. Eliminates order entry errors by automating multi-channel input directly into POS/kitchen systems.
4.2. Reduces prep and service delays through instant kitchen notification and order routing.
4.3. Scales easily for volume spikes, reducing front-of-house workload and improving guest experience.
4.4. Centralizes data tracking for analytics, loyalty, and operational adjustment.
4.5. Enhances integration with payment, delivery, and in-house systems for frictionless operations.