Notify staff of special dietary requests automatically

Purpose

1.1. Capture and communicate special dietary requests from customers to kitchen and service staff swiftly and accurately.
1.2. Reduce manual handling and data entry errors during order processing.
1.3. Ensure timely staff awareness of allergies, intolerances, or preferences to maintain food safety and exceptional guest experience.
1.4. Comply with health regulations by maintaining a robust record of dietary requests.

Trigger Conditions

2.1. Customer enters a dietary request during online or in-person order submission.
2.2. Request registered in the POS/order management system as a flagged field or special instruction.
2.3. Modification detected in active order with dietary preferences updated.

Platform Variants

3.1. Slack (Slack API - chat.postMessage)
• Configure a webhook to post dietary request details to a staff channel.
3.2. Microsoft Teams (Microsoft Graph API - /chats/messages)
• Set up an automated Teams message to notify the kitchen thread instantly.
3.3. Twilio SMS (Twilio Programmable Messaging API)
• Send an SMS alert to on-shift staff with request details upon new flagged order.
3.4. SendGrid (SendGrid Mail Send API)
• Trigger an email notification to kitchen leads when a dietary request logs.
3.5. Gmail (Gmail API - users.messages.send)
• Automatically deliver dietary instructions to staff group’s email.
3.6. WhatsApp (Twilio WhatsApp API)
• Send real-time WhatsApp notification to staff mobile numbers.
3.7. PagerDuty (Events API v2)
• Raise an incident alert for critical allergy requests to responsible staff.
3.8. Zendesk (Zendesk API - Tickets)
• Open a support ticket for dietary requests needing direct manager review.
3.9. Google Chat (Google Chat API - spaces.messages.create)
• Post dietary alert to a dedicated kitchen discussion space.
3.10. Outlook (Microsoft Graph API - sendMail)
• Instantly email details to kitchen staff Outlook group.
3.11. Discord (Discord Webhook API)
• Broadcast order requests to the restaurant’s staff operational Discord channel.
3.12. Telegram (Telegram Bot API - sendMessage)
• Directly message kitchen group chat every time a flagged request is detected.
3.13. Freshdesk (Freshdesk API - Create Ticket)
• Log a ticket for special handling/quality control checks by supervisors.
3.14. Monday.com (Monday API - create_item)
• Auto-create a task/notification item in a kitchen board.
3.15. Asana (Asana API - tasks.create)
• Assign a task to a kitchen lead for monitoring dietary order.
3.16. Trello (Trello API - cards)
• Create a Trello card on the "Dietary Requests" list for action tracking.
3.17. Salesforce (Process Builder or Flow - Messaging/Email alert)
• Launch a workflow for instant alert to service/kitchen team.
3.18. Zapier (Zap - Webhooks, Messaging Integration)
• Build multi-channel dietary alert workflows across platforms.
3.19. HubSpot (Workflow - Notification Email/Slack/Integration)
• Notify staff using an automated workflow upon certain form field detection.
3.20. Intercom (Intercom API - Message)
• Surface alerts to staff through direct Intercom message pop-ups.
3.21. ServiceNow (ServiceNow API - createRecord)
• Register a new service task for each special dietary message.
3.22. Pushover (Pushover API - messages)
• Push notifications to staff mobile devices for instant acknowledgment.

Benefits

4.1. Guarantees no missed or miscommunicated special dietary orders.
4.2. Streamlines communication, improving kitchen workflow and response time.
4.3. Enhances customer satisfaction and return rates through safety and care.
4.4. Reduces manual steps, freeing up staff for guest interaction and service quality.