Order & Reservation ManagementPurpose
1.2 Enable prompt follow-ups with guests, segment feedback by dining experience, and trigger internal improvement workflows.
1.3 Aggregate feedback analytics for operational reporting, menu optimization, and staff performance reviews.
Trigger Conditions
2.2 Reservation end time is registered in POS or booking system.
2.3 Time-based trigger: X minutes/hours after order closure.
2.4 Detection of departure via QR code/tablet at exit.
2.5 Receipt of “completed” status via kitchen/ordering system API.
Platform Variants
• Feature: Programmable Messaging — send post-dining SMS survey.
• Config: POST request to `/Messages` with guest number, template, and callback URL.
3.2 SendGrid
• Feature: Automated email surveys — transactional template deployment.
• Config: POST to `/mail/send` with dynamic_template_data for guest and feedback link.
3.3 Zendesk
• Feature: Ticket creation — feedback ticket if negative score detected.
• Config: POST to `/api/v2/tickets` with subject "Negative Feedback: Anhui Restaurant."
3.4 Google Forms
• Feature: Auto-generating feedback survey links.
• Config: Use Form link API, embed unique guest ID in prefill parameter.
3.5 SurveyMonkey
• Feature: Webhook-triggered personalized survey invites.
• Config: POST to `/v3/collectors/{id}/messages` with guest email/phone.
3.6 Salesforce
• Feature: Survey records and guest profile updates.
• Config: REST API PATCH to `Contact` object with feedback field.
3.7 Zoho CRM
• Feature: Feedback loop integration with contacts.
• Config: API update to `Leads`/`Contacts` module.
3.8 HubSpot
• Feature: Feedback survey workflow.
• Config: Use Feedback Survey API, map to guest property.
3.9 Mailchimp
• Feature: Post-dining feedback campaign automation.
• Config: Trigger Automation API for audience segment “Recent Diners”.
3.10 Typeform
• Feature: Personalized survey redirection.
• Config: Webhook POST with guest details for form pre-fill.
3.11 WhatsApp Business API
• Feature: Feedback request message post-dining.
• Config: POST to `/v1/messages` with approved template.
3.12 Facebook Messenger
• Feature: Automated chatbot survey flow.
• Config: Send API call to initiate survey dialog node.
3.13 Slack
• Feature: Internal notification – negative/positive feedback alerts to manager.
• Config: Incoming webhook with feedback summary.
3.14 Microsoft Power Automate
• Feature: End-to-end workflow orchestration.
• Config: Triggered by POS event; connect to survey, CRM update, and report.
3.15 Freshdesk
• Feature: Feedback-triggered ticketing.
• Config: API call to `/api/v2/tickets` with feedback content.
3.16 Intercom
• Feature: Messaging for feedback collection.
• Config: API Trigger to send feedback survey via Messenger.
3.17 Jotform
• Feature: Fast-form feedback collection.
• Config: Prefill data in unique form link sent by email/SMS.
3.18 Airtable
• Feature: Central repository for all responses.
• Config: API POST to `feedback` table with guest data and rating.
3.19 Zapier
• Feature: Middleware for propagating triggers to platforms.
• Config: Zap from POS webhook to feedback tool of choice.
3.20 Google Sheets
• Feature: Feedback logging and dashboard.
• Config: Append row API call with guest, order, and feedback score.
3.21 WeChat Official Account
• Feature: Feedback popup to guests post-dining.
• Config: Template message API with feedback URL.
3.22 LINE Messaging API
• Feature: Survey link via chat after departure.
• Config: Push message API to guest userID with survey link.
Benefits
4.2 Enables immediate response to dissatisfied guests, improving recovery.
4.3 Insightful analytics for menu and service improvement decisions.
4.4 Strengthens guest relationships with personalized engagement.
4.5 Automates operational workflow, reducing manual follow-up and errors.