Integration with food delivery platforms

Purpose

1.1. Synchronize online orders from multiple food delivery platforms into the Anhui restaurant’s order and reservation system.
1.2. Provide real-time updates to kitchen and staff, enable automated order confirmation, status changes, and supply management.
1.3. Auto-handle customer notifications, reservation requests, and cancellations for efficient operations.
1.4. Collate order data for analytics, inventory forecasts, and peak-time staffing allocation.

Trigger Conditions

2.1. New order received via delivery platform API webhook.
2.2. Change in reservation or cancellation event on partner platform.
2.3. Status update on delivery (pickup, in transit, delivered).
2.4. Inventory threshold crossed after high-volume order burst.
2.5. Customer feedback or review logged post-delivery.

Platform Variants

3.1. Meituan Dianping
• Feature/Setting: Order Push API — configure webhook endpoint to auto-sync new orders.
3.2. Ele.me
• Feature/Setting: Merchant Open Platform API — use order.status.subscribe to receive status and cancellation updates.
3.3. Baidu Waimai
• Feature/Setting: Order Notification — listen for newOrder notifications using secured callback URLs.
3.4. Dazhong Dianping
• Feature/Setting: Reservation management API — periodic polling for new reservation data.
3.5. 美团外卖 (Meituan Waimai)
• Feature/Setting: Delivery orchestration API — auto-update order cooking status based on kitchen readiness sensor.
3.6. 腾讯连连 (Tencent Lianlian)
• Feature/Setting: Webhook Integration — connect to POS system for inventory reconciliation after confirmed order.
3.7. 微信小程序 (WeChat Mini Programs)
• Feature/Setting: Unified Order API — receive instant payment/order detail sync via secure API.
3.8. Alibaba Koubei
• Feature/Setting: Service Notification — parse inbound messages for scheduling reservations.
3.9. 饿了么 (Ele.me) Merchant Console
• Feature/Setting: Automatic accept/decline rules via auto_receive_setting.
3.10. Uber Eats
• Feature/Setting: Order Received Webhook — register endpoint for new order notifications.
3.11. DoorDash
• Feature/Setting: Store Webhook — configure event.order.created to bring orders into backend automatically.
3.12. Foodpanda
• Feature/Setting: Partner API — set up order.create subscription for menu and delivery alerts.
3.13. Grubhub
• Feature/Setting: Direct Integration API — route newOrderCallback responses for each confirmed incoming order.
3.14. Deliveroo
• Feature/Setting: Webhooks — enable order, status, and refund event notifications.
3.15. Zomato
• Feature/Setting: Restaurant Partner API — use order_update for cross-platform status automation.
3.16. Just Eat
• Feature/Setting: Partner Gateway — configure newOrderEvent to push orders to local POS.
3.17. Swiggy
• Feature/Setting: Marketplace API — connect orders/placed endpoint for instant data forwarding.
3.18. Chowbus
• Feature/Setting: Restaurant Console Event API — enable automatic merging of online and in-house orders.
3.19. Yelp Reservations
• Feature/Setting: Reservation webhooks — subscribe to bookingConfirmed for seamless table assignments.
3.20. OpenTable
• Feature/Setting: Partner Notification API — set reservation.created webhook for direct sync to seat management.

Benefits

4.1. Prevent order inconsistencies and double bookings through automated cross-platform synchronization.
4.2. Reduce staff manual workload with immediate order and reservation processing.
4.3. Enhance customer satisfaction with faster response, accurate wait-times, and real-time updates.
4.4. Unlock actionable analytics on order patterns and menu performance for optimized decision-making.
4.5. Improve inventory management, avoiding stockouts through linked kitchen and supplier feeds.