Order & Reservation ManagementPurpose
1.2. Streamline communication workflows by interfacing directly with reservation systems, scheduling reminders based on customer preferences or operational rules.
1.3. Support multi-channel notifications (SMS, email) to reach guests on their preferred platforms at ideal reminder windows (1 day, 2 hours, or customizable) before reservations.
1.4. Centralize notifications management and logging for staff visibility and audit trails.
1.5. Enable dynamic message content, supporting templates with reservation details, directions, contact info, or cancellation links.
Trigger Conditions
2.2. Reservation date/time reaching pre-defined intervals before event (e.g., 24h, 2h, 30min).
2.3. Manual trigger by staff for specific reservations (VIPs, group bookings).
2.4. System detects incomplete guest confirmation or pending action requests.
2.5. Guest opts-in via reservation form for reminders.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: "Programmable SMS" API; configure to send outbound SMS using reservation data; webhook integration to reservation system.
• Example: POST /Messages with customer phone, time, and reservation template.
3.2. SendGrid
• Feature/Setting: "Transactional Email" API; configure dynamic templates for reservation reminders; API key authorization.
• Example: POST /mail/send with template_id, email, and personalizations.
3.3. Nexmo (Vonage) SMS
• Feature/Setting: "Send SMS" API; setup API key/secret; map reservation triggers to outbound SMS.
• Example: POST /sms/json with to, from, text fields populated dynamically.
3.4. Amazon SES
• Feature/Setting: "SendEmail" API; setup verified sender and dynamic HTML templates for reminders.
• Example: SendEmail with Destination, Message, TemplateData inputs.
3.5. Plivo
• Feature/Setting: "Message API"; integrate with scheduling logic; use regional sender IDs if available.
• Example: POST /Message with src, dst, text, and callback_url for delivery status.
3.6. Mailgun
• Feature/Setting: "Messages" API; configure domains and templates; embed variables for reservation specifics.
• Example: POST /messages with to, subject, html/text.
3.7. Clickatell
• Feature/Setting: "SMS Platform"; set event-based SMS on reservation triggers; use message templates.
• Example: POST /messages HTTP API with template-id and user data.
3.8. MessageBird
• Feature/Setting: "SMS Messaging" API; webhook for reservation event, send via /messages endpoint.
• Example: POST /messages with recipient, originator, body.
3.9. SMTP2GO
• Feature/Setting: SMTP relay with API for sending transactional mail on schedule or event.
• Example: Send via SMTP or API endpoint with dynamic reservation fields.
3.10. RingCentral
• Feature/Setting: SMS API; configure for scheduled batch sends based on reservation calendar feed.
• Example: POST /restapi/v1.0/account/~/extension/~/sms.
3.11. Infobip
• Feature/Setting: "Send SMS over API"; configure sender, recipient, template variables.
• Example: POST /sms/2/text/advanced.
3.12. Postmark
• Feature/Setting: "Transactional Email"; pre-load templates, connect via API key, and inject reservation fields.
• Example: POST /email with TemplateId, To, TemplateModel.
3.13. Telesign
• Feature/Setting: "SMS Verify"; API for scheduling/resending reminders with status tracking.
• Example: POST /v1/messaging with phone_number, message.
3.14. Pusher Beams
• Feature/Setting: "Transactional Push"; can supplement SMS/email by sending mobile notifications.
• Example: POST /publish_api/v1/instances/{instance_id}/publishes.
3.15. Firebase Cloud Messaging
• Feature/Setting: Push notification for mobile app users based on reservation reminders.
• Example: HTTP POST to /fcm/send with device tokens and message body.
3.16. ActiveCampaign
• Feature/Setting: "Automations" with API/Webhook trigger for transactional reminder emails.
• Example: POST /api/3/contactAutomations with contact/email and reminder schedule.
3.17. Zoho Mail
• Feature/Setting: "Mail Send API"; configure automated notification/confirmation mail.
• Example: POST /sendmail with templated body and timing logic.
3.18. Azure Communication Services
• Feature/Setting: "SMS and Email"; API for integrating reminders via REST with configurable templates.
• Example: POST /sms, /email endpoints.
3.19. SMSGlobal
• Feature/Setting: "MXT SMS API"; integrate with reservation system, trigger scheduled SMS.
• Example: POST /v2/sms with destination, message.
3.20. Mandrill (Mailchimp Transactional)
• Feature/Setting: Templates with API for dynamic reservation reminders.
• Example: POST /messages/send-template with template_name, template_content.
3.21. Elastic Email
• Feature/Setting: "Email API"; dynamic emails for reservations using template merge fields.
• Example: POST /v2/email/send with subject, to, message body.
3.22. Kaleyra
• Feature/Setting: "API Messaging"; integrate SMS sends with reservation trigger events.
• Example: POST /v1/{token}/sms/send.
Benefits
4.2. Increases customer satisfaction with tailored, proactive communications.
4.3. Frees staff from manual reminder tasks, allowing focus on service.
4.4. Offers message auditability and traceability for guest communication.
4.5. Multi-vendor approach improves redundancies and ensures deliverability.
4.6. Supports business scalability with automation as reservation volumes grow.