Automatic order routing to the kitchen and bar

Purpose

1.1. Automate the process of order forwarding from front-of-house to kitchen and bar, reducing manual errors, latency, and communication gaps.
1.2. Enables fully automated order ticketing, separating kitchen and bar items, and aligning with preparation workflows for continental cuisine operations.
1.3. Integrates POS, reservation, and order management—ensuring immediate, automated routing as soon as an order is placed, optimizing preparation sequencing and speed.
1.4. Supports automated tracking and acknowledgment, giving real-time preparation status to staff and guests, and auto-updates for special instructions and allergens.
1.5. Automates data collection for post-service analytics, waste reduction, and kitchen performance evaluation.

Trigger Conditions

2.1. New customer order is placed and paid via POS or online.
2.2. Update to existing order (item add/change, instructions).
2.3. Reservation check-in with pre-ordered menu items.
2.4. Priority or rush-item requests flagged by front-of-house.
2.5. Automatedly triggered on third-party food app order integrations.

Platform Variants

3.1. Square POS
• Feature/API: Orders API, automated webhook for new order event forwarding (sample: configure Orders API Webhook to POST on new order).
3.2. Toast POS
• Feature/API: Orders API, automate order routing based on item type (sample: webhook with order details segregated by kitchen/bar category).
3.3. TouchBistro
• Feature/API: Integration settings for automated printing to back-of-house printers by section (sample: set up automated routing rules per menu category).
3.4. Lightspeed Restaurant
• Feature/API: Automated Orders Webhook, automatedly sends payloads to connected kitchen display/bar terminals.
3.5. Revel Systems
• Feature/API: Automated Order Processing, auto-send tickets via API to designated kitchen/bar screens.
3.6. Clover
• Feature/API: Orders endpoint, automate order parsing and push to kitchen or bar printer endpoints via REST API automation.
3.7. Shopify (for restaurant mode)
• Feature/API: Shopify Admin Order Webhook, automate splitting and routing of items tagged as ‘kitchen’ vs ‘bar’.
3.8. Salesforce Service Cloud
• Feature/API: Automated Case and Order Entity triggers, route F&B orders to external endpoints for kitchen/bar.
3.9. Microsoft Power Automate
• Feature: Order event trigger and automated HTTP request with filtered payload to kitchen/bar systems.
3.10. Zapier
• Feature: POS webhook automation, automated conditional actions to kitchen or bar; use “Filter” and “Webhooks by Zapier”.
3.11. Make (Integromat)
• Feature: Automated scenario that parses incoming orders and routes data to connected kitchen/bar apps or chatops.
3.12. Oracle MICROS
• Feature/API: Simphony API, configure to automate order split and dispatch based on predefined stations (kitchen/bar).
3.13. Aloha POS
• Feature: Automated Order Routing Settings, route menu categories to respective prep stations.
3.14. Upserve POS
• Feature/API: API event triggers, set up for automated order splits and automatedly sending details to kitchen/bar.
3.15. Slack
• Feature/API: Incoming Webhooks, automate posting formatted order tickets to kitchen/bar channels.
3.16. Twilio SMS
• Feature: Send automated SMS to kitchen/bar mobile on order event (use Messaging API; configure trigger as new order).
3.17. Google Chat
• Feature: Automated Bot integration, automate sending instant order notifications to kitchen/bar rooms.
3.18. Honeywell Kitchen Display System
• Feature/API: Automated order API push or print trigger from integrated POS/order manager.
3.19. Epson OmniLink Printer
• Feature: Automated cloud print API, issue printjob to kitchen/bar as soon as assigned order detected.
3.20. Trello
• Feature/API: Automated card creation per order, board for kitchen, and bar; use Power-Ups or webhook integrations.
3.21. Monday.com
• Feature: Automated item creation workflow, automatedly assigns order tickets in kitchen/bar boards based on category.
3.22. Google Sheets
• Feature: Automated row append via API on order; kitchen/bar tabs for automated order visualization.
3.23. Freshdesk
• Feature/API: Automated ticket creation using API for kitchen/bar actions per order event.
3.24. Jira
• Feature/API: Automated issue creation for each order; labels for kitchen/bar, workflow automation for status updates.

Benefits

4.1. Automates error-free and instant order delivery to the correct preparation area.
4.2. Eliminates manual order transcription and loss in translation.
4.3. Automates preparation sequencing and timing for multi-course continental menus.
4.4. Enables real-time automated notifications and acknowledgments from kitchen/bar teams.
4.5. Automates record-keeping and order analytics, supporting continuous improvement.
4.6. Improves guest experience by automating accurate and timely food and drink preparation and delivery.
4.7. Frees up front-of-house staff for guest interaction through process automation.