Ordering and ReservationsPurpose
1.2. Reduce no-shows, increase confirmations, and improve kitchen workflow efficiency.
1.3. Enhance customer experience via proactive communication through various channels such as SMS, email, WhatsApp, and push notifications.
1.4. Capture customer intent and feedback to refine menu planning and staffing predictions.
1.5. Integrate multi-language notifications for international or tourist-heavy clientele.
1.6. Maintain compliance on opt-in/opt-out communication preferences and data privacy.
Trigger Conditions
2.2. Customer schedules pickup/reservation for future date/time.
2.3. Time-based triggers (e.g., 12 hours before pickup, 3 hours before reservation).
2.4. Manual trigger from staff for custom reminders.
2.5. Customer updates order or time slot.
2.6. Payment status changes (e.g., pending, confirmed).
Platform Variants
3.1. Twilio SMS
• Feature/Setting: SMS API — Configure messaging webhooks and templates for reminders and confirmations.
3.2. SendGrid
• Feature/Setting: Transactional Email API — Set up automated reminder/confirmation email flows with dynamic content.
3.3. WhatsApp Business API
• Feature/Setting: Message Templates — Approve templates for pre-order reminders and configure API for automated sends.
3.4. Mailchimp
• Feature/Setting: Journey Automations — Trigger emails upon order creation or scheduled reservation.
3.5. Slack
• Feature/Setting: Incoming Webhooks — Send order details and reminders to staff or operations channels.
3.6. Telegram
• Feature/Setting: Bot API — Automate direct messages to customers with order details and confirmation links.
3.7. Firebase Cloud Messaging
• Feature/Setting: Notification API — Automate mobile app push notifications for reminders/confirmations.
3.8. HubSpot
• Feature/Setting: Workflow Automation — Set up action-based sequences for customer emails and SMS.
3.9. Zendesk
• Feature/Setting: Ticket Automation — Open/close reminder tickets assigned to reservations or pre-orders.
3.10. Shopify
• Feature/Setting: Order Notifications API — Automate notifications triggered by order status updates.
3.11. ActiveCampaign
• Feature/Setting: Automations — Time delay and action triggers for SMS/email reminders.
3.12. Zoho CRM
• Feature/Setting: Workflow Rules — Trigger actions on record creation or changes, send multi-channel notifications.
3.13. Microsoft Outlook
• Feature/Setting: Calendar Event APIs — Send calendar invites/reminders linked to pre-order timings.
3.14. Google Calendar
• Feature/Setting: Events API — Automate adding and updating reservation events with notification alerts.
3.15. Messenger Platform
• Feature/Setting: Send API — Have messenger bots send pre-order prompts and confirmations.
3.16. Salesforce
• Feature/Setting: Process Builder — Set up flows to email or SMS customers based on specified triggers.
3.17. Intercom
• Feature/Setting: Series Automation — Drip campaign with time-based reminders tied to user emails/profiles.
3.18. Klaviyo
• Feature/Setting: Flow Automation — Trigger SMS/email for customers on specific ordering segments.
3.19. Apple Push Notification Service (APNs)
• Feature/Setting: Scheduled Pushes — Native reminders for iOS app users with order information.
3.20. Webhooks (Custom)
• Feature/Setting: Outbound Triggers — Universal connection for POS or order system to any messaging API.
3.21. Resy
• Feature/Setting: Reservation Notification API — Configure for pre-event reminders and confirmations.
3.22. Square
• Feature/Setting: Online Orders API — Automate notification flows on order placements and status changes.
Benefits
4.2. Consistent customer engagement via preferred communication channels.
4.3. Boosts likelihood of customer attendance and loyalty.
4.4. Provides timely updates for operational awareness.
4.5. Enables easy scaling of customer communications as volume increases.
4.6. Helps gather actionable data on customer responsiveness and preferences.
4.7. Ensures regulatory compliance and builds trust with customers.