Ordering and ReservationsPurpose
1.2. Enable real-time order intake, reduce manual errors, synchronize inventory, streamline communication, and accelerate fulfillment across all customer touchpoints.
1.3. Facilitate automated updates to staff, logistics, and customers regarding order status, estimated delivery, and possible substitutions.
Trigger Conditions
2.2. New message or comment with order details on Instagram DM, Facebook Messenger, or WhatsApp.
2.3. Order received via third-party delivery platforms (e.g., iFood, Uber Eats, DoorDash).
2.4. Incoming email with structured order format from business partners.
2.5. API webhook notification from integrated POS system signaling a new online order.
Platform Variants
• Function: Order Webhook; configure to send order data on checkout completion to endpoint.
3.2. WooCommerce
• Feature: REST API “Order Created” event; connect to endpoint with basic auth and order details JSON.
3.3. Wix Restaurants
• Setting: Automations → “New Order” trigger; set action to push order info to automation endpoint.
3.4. Square POS
• API: Orders API webhook event; subscribe to “order.created” notifications for instant relay.
3.5. Facebook Messenger
• API: Messenger Webhooks; process “messages” events, parse order intent, respond with confirmation.
3.6. Instagram DM
• API: Instagram Graph API — Messaging Webhooks; trigger on keyword/phrase associated with orders.
3.7. WhatsApp Business
• Feature: Cloud API “messages” webhook; parse incoming template messages and automate acknowledgment.
3.8. iFood
• API: Partner API endpoint for “new_order_received”; map payload to restaurant format.
3.9. Uber Eats
• API: Restaurant API Webhook “ORDER_CREATED”; route JSON data to processing flow.
3.10. DoorDash
• API: Developer “Order Updates” Webhooks; filter for new order events and process essentials.
3.11. Zapier
• Feature: Webhooks by Zapier; “Catch Hook” to ingest orders from custom sources.
3.12. Make (Integromat)
• Module: HTTP Webhook; listen for incoming orders from e-commerce or food platform.
3.13. Twilio SMS
• API: Messaging Webhook on incoming SMS; parse body for menu codes or order phrases.
3.14. SendGrid
• Feature: Inbound Parse Webhook; receive order emails, extract and forward contents automatically.
3.15. Google Forms
• Trigger: Form Submit Event; use Apps Script trigger to relay order data via webhook.
3.16. Typeform
• Integration: “Responses Webhook”; send new form responses (orders) to automation endpoint.
3.17. OpenTable
• API: Reservation Webhook “reservationCreated”; handle food pre-orders alongside bookings.
3.18. GloriaFood
• API: “New Order” Webhook; configure URL to receive live order information.
3.19. BentoBox
• Feature: “Orders” API/Export; automate retrieval of new orders at set intervals.
3.20. Slack
• Feature: App Webhook for “slash order” commands; post order contents to automation funnel.
3.21. Google Chat
• API: Incoming Webhook; parse messages in channel for structured orders.
3.22. Trello
• Automation: “Card Created” trigger in “Orders” list; relay order details to processing endpoint.
3.23. Monday.com
• Feature: “New Item” automation in Order board; webhook sends structured order to operational flow.
3.24. Airtable
• Automation: “Record Created” trigger in Orders table; use webhook or script to start order process.
3.25. Freshdesk
• API: Ticket Created Webhook; parse customer support tickets for order-related details.
Benefits
4.2. Unified intake across online, social, and delivery platforms.
4.3. Instant order confirmation to customers and staff.
4.4. Real-time order status tracking and notifications.
4.5. Improved inventory control and data synchronization.
4.6. Scalable integration for future platform additions.