Table reservation management and confirmation

Purpose

1.1. Automate end-to-end management of table reservations for acarajé restaurants, including customer booking, multi-channel confirmations, reminders, waitlist handling, real-time availability updates, data logging, and no-show prevention.
1.2. Enable seamless customer experience across SMS, WhatsApp, email, website forms, voice, and in-app notifications, ensuring efficient utilization and maximizing occupancy.
1.3. Synchronize data with POS, Google Calendar, CRM, and analytics tools for operational efficiency, resource planning, and marketing insights.

Trigger Conditions

2.1. Customer submission of reservation form (website, app, chatbot, QR code).
2.2. Receipt of reservation request via SMS, WhatsApp, or voice call.
2.3. Change or cancellation initiated by customer or staff.
2.4. Imminent reservation time (reminder trigger).
2.5. Capacity reached or unexpected closure/event (auto notification).

Platform Variants

3.1. Twilio SMS
• Feature: SMS webhook, auto-send confirmation/reply.
• Config: Configure Messaging Service webhook, auto-reply template, delivery tracking.

3.2. SendGrid
• Feature: Transactional email API for confirmations and reminders.
• Config: Use /mail/send endpoint, dynamic templates for personalized content.

3.3. WhatsApp Business API
• Feature: Automated message flows for confirmations, reminders, and cancellations.
• Config: Set up conversation templates, webhook routing for replies.

3.4. Google Calendar API
• Feature: Auto-create and update calendar events for each reservation.
• Config: InsertEvents endpoint for new reservations, Patch or Cancel for changes.

3.5. Slack
• Feature: Staff alerts for new or modified reservations.
• Config: Use Incoming Webhooks, customize message formatting.

3.6. Airtable
• Feature: Reservation database management with real-time syncing.
• Config: Use REST API, define tables with guest info and reservation status.

3.7. HubSpot CRM
• Feature: Track reservation leads and customer profiles.
• Config: Use Contacts and Deals endpoints, custom properties for reservation info.

3.8. Zapier
• Feature: Cross-app automation for new reservations, confirmations, and marketing.
• Config: Triggers on webhook or new row, actions via emails/SMS/CRM updates.

3.9. Calendly
• Feature: Customer-booked slots via scheduling link.
• Config: Use Events API, send webhooks to process each new booking.

3.10. Google Sheets
• Feature: Parse reservation data and update availability counts.
• Config: Sheets API for create/update rows, data validation rules.

3.11. Microsoft Teams
• Feature: Staff notification of critical updates.
• Config: Incoming Webhook with custom alert format.

3.12. Stripe
• Feature: Reservation deposit collection with instant confirmation.
• Config: PaymentIntent API, process and confirm payment status.

3.13. Shopify POS
• Feature: Real-time POS sync for in-person reservations.
• Config: Admin API to update or query reservation inventory.

3.14. Zendesk
• Feature: Create support tickets for complex reservation requests.
• Config: Tickets API to auto-create reservation tickets for follow-up.

3.15. Facebook Messenger
• Feature: Messenger bot for conversational reservations.
• Config: Messenger Send API, persistent menu for booking options.

3.16. OpenTable API
• Feature: Integration with global restaurant booking engine.
• Config: Reservation creation endpoints, auto-syncing with POS.

3.17. Mailchimp
• Feature: Segmented email campaigns to past reservation guests.
• Config: Lists API, automate follow-up sequences.

3.18. Intercom
• Feature: Automated chat widget for web reservations.
• Config: Messaging API, auto-triggered replies and booking forms.

3.19. Salesforce
• Feature: Sync guest info and reservation data with CRM records.
• Config: REST API for contacts, custom objects for reservation data.

3.20. Typeform
• Feature: Stylish web form for taking reservations.
• Config: Responses API, webhook trigger for real-time automation.

3.21. Wix Bookings
• Feature: Website-integrated booking and confirmation.
• Config: Bookings API, notifications for admins and customers.

3.22. Discord
• Feature: Post reservation confirmations to private staff channel.
• Config: Webhook for reservation alerts with formatted embeds.

Benefits

4.1. Instant multi-channel confirmations with reduced manual errors.
4.2. Centralized tracking and conflict-free scheduling.
4.3. Enhanced customer satisfaction via timely notifications.
4.4. Minimized no-shows with automated reminders.
4.5. Real-time availability prevents overbooking.
4.6. Data-rich insights for promotions, upsells, and loyalty.
4.7. Staff productivity boost by streamlining notification workflow.
4.8. Flexible platform options suit every operational model and customer preference.