Session reminder notifications (before/after sessions)

Purpose

 1.1. Ensure parents receive timely reminders about their child’s upcoming or recently completed after-school program sessions.
 1.2. Reduce missed sessions, boost child attendance, and strengthen parent engagement through automated notifications.
 1.3. Allow staff to focus on education rather than manual communications.
 1.4. Record and confirm parent receipt of reminders for compliance and auditing.
 1.5. Facilitate two-way communication in case parents need to reschedule or update attendance.

Trigger Conditions

 2.1. Scheduled time before each after-school session (e.g., 1 hour, 24 hours prior).
 2.2. Completion of a session for post-session feedback or information.
 2.3. Manual trigger by staff for ad hoc notifications.
 2.4. Event-driven triggers—such as session cancellations or changes.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Utilize "Message Create" API; configure with parent contact, session details, scheduled trigger.
 3.2. SendGrid
  • Feature/Setting: Use "Send Email" endpoint; template with dynamic session/child variables; schedule via automation.
 3.3. WhatsApp Business API
  • Feature/Setting: "messages" endpoint for session reminders; customize message templates; set delivery time.
 3.4. Mailchimp
  • Feature/Setting: "Email Automation"; configure post-event triggers; use merge tags for child/session data.
 3.5. Slack
  • Feature/Setting: "chat.postMessage" API; deliver direct reminders to parent channels; schedule via workflow.
 3.6. Microsoft Teams
  • Feature/Setting: "Create Chat Message" in Power Automate; personalized reminders in parent groups.
 3.7. Google Calendar
  • Feature/Setting: Event reminders; set event notifications for registered parents; automated event creation.
 3.8. Outlook Calendar
  • Feature/Setting: Automated event invitation emails with reminder notification parameter.
 3.9. Facebook Messenger
  • Feature/Setting: "Send API" for delivery of reminders; structured message templates with quick replies.
 3.10. Telegram
  • Feature/Setting: "sendMessage" API; bot-initiated scheduled reminders.
 3.11. HubSpot
  • Feature/Setting: "Workflows" with email/SMS triggers tied to session registration date/time.
 3.12. Salesforce Marketing Cloud
  • Feature/Setting: Journey Builder triggers; SMS/email sends based on session time stamps.
 3.13. ActiveCampaign
  • Feature/Setting: "Automations" for SMS/email tasks; time-based triggers on session schedule.
 3.14. Zoho CRM
  • Feature/Setting: "Workflow Rules" for task-based SMS/email notifications to parent contacts.
 3.15. Pipedrive
  • Feature/Setting: "Automations" for message tasks; notification sent using session date fields.
 3.16. ClickSend
  • Feature/Setting: "SMS API"; integrate with scheduling to trigger session reminders to parents.
 3.17. Plivo
  • Feature/Setting: "Message API"; scheduled outbound reminders based on session data.
 3.18. Viber API
  • Feature/Setting: "Public Account API"; send reminders as direct Viber messages to parents.
 3.19. Remind
  • Feature/Setting: "Scheduled Announcements"; automate messages for session reminders in parent groups.
 3.20. Intercom
  • Feature/Setting: "Outbound Messages"; time-based triggers from child’s session enrollment.
 3.21. Freshdesk
  • Feature/Setting: "Automations—Event and Time Triggers"; send reminders as support emails or SMS.

Benefits

 4.1. Eliminates manual outreach, saving staff time and resources.
 4.2. Consistent, timely communication improves session attendance and reduces no-shows.
 4.3. Logs communication for follow-up and compliance.
 4.4. Fosters proactive parent engagement and strengthens program reputation.
 4.5. Scalable across large numbers of participants with minimal maintenance.