Automated follow-ups for non-participating parents

Purpose

1. Enable timely, consistent outreach to parents who do not participate in Anganwadi events, meetings, or activities through automated reminders, updates, education, and support messages.

2. Strengthen parental involvement, ensure every child's developmental needs are met, close gaps in immunization, nutrition, and education participation, and track response or engagement.

3. Reduce manual workload for Anganwadi staff and improve data-driven targeting for interventions.

Trigger Conditions

1. Child marked as "absent" for specific activities/classes/events in records.

2. Parent has not attended a mandatory meeting or missed an appointment.

3. System detects no reply or action within a defined period after initial outreach.

4. Custom rules: e.g., low nutrition report, pending documentation, or missed milestone.

Platform Variants

1. Twilio SMS

• Feature/Setting: "Programmable SMS" API — configure triggers with webhook or logic app, set sender number, map parent phone fields.
  

2. SendGrid

• Feature/Setting: "Transactional Templates" and "Mail Send API" — generate and send automated, personalized emails based on missed participation flags.
  

3. WhatsApp Business API

• Feature/Setting: Use "Message Templates" setup, configure trigger with parent IDs, send templated updates for follow-ups.
  

4. Google Chat

• Feature/Setting: "Incoming Webhooks" — notify community volunteers or staff about non-participating parents.
  

5. Slack

• Feature/Setting: "Chat.postMessage" API — configure to alert staff in specific channels for follow-up action.
  

6. Microsoft Teams

• Feature/Setting: "Webhook Connector" — send an adaptive card to a team channel indicating non-participation, embedded with action buttons.
  

7. Zoho CRM

• Feature/Setting: "Workflow Rules" and "Functions" — auto-create follow-up tasks or send SMS/email to parent contacts.
  

8. HubSpot

• Feature/Setting: "Workflows" and "Sequences" — trigger multi-step reminders using email or SMS integrations.
  

9. Salesforce

• Feature/Setting: "Process Builder" or "Flow" — define logic to send out email/SMS via integrations on participation status.
  

10. Google Calendar

• Feature/Setting: "Event Notifications" — generate reminders for missed appointments/events linked to parent contacts.
  

11. Mailchimp

• Feature/Setting: "Automation Series" — segment non-participating parents and trigger educational or reminder campaigns.
  

12. ActiveCampaign

• Feature/Setting: "Automation Workflows" — apply conditional messages or SMS to non-responders.
  

13. Telegram Bots

• Feature/Setting: "Bots API" — send direct bot messages to parents with call-to-action options, triggered by database/event changes.
  

14. WebEngage

• Feature/Setting: "Journey Designer" — create automated multi-channel flows based on engagement activity.
  

15. Intercom

• Feature/Setting: "Custom Bots" or "Outbound Messages" — auto-send message sequences for program attendance.
  

16. MoEngage

• Feature/Setting: "Flows" — coordinate repeated reminders using push, SMS, or WhatsApp.
  

17. Freshdesk

• Feature/Setting: "Automations" — open tickets for non-participating parents for follow-up by Anganwadi staff.
  

18. JustCall

• Feature/Setting: "SMS Automation" — schedule automatic outbound calls/SMS to parents marked as non-responders.
  

19. Plivo

• Feature/Setting: "SMS API" — configure one-way or two-way SMS follow-ups from attendance data.
  

20. Clickatell

• Feature/Setting: "Message Flow Builder" — automate multi-stage follow-up campaign across SMS and WhatsApp.
  

21. Exotel

• Feature/Setting: "Campaigns" and "APIs" — trigger automated calls or SMS based on non-response.
  

22. Zapier

• Feature/Setting: "Multi-step Zaps" — automate detection and messaging through any connected channel.
  

Benefits

1. Ensures every parent is reached systematically, reducing dropouts and improving program coverage.

2. Reduces staff burden; no manual calling or list maintenance required.

3. Enhances program evaluation through trackable response metrics.

4. Customizable for local language, urgency, and communication preferences.

5. Integrates directly with attendance databases or records for real-time action.