Parental & Community CommunicationPurpose
1.2. Ensures timely, authentic, and structured data is regularly channeled to facility staff and authorities.
1.3. Facilitates thematic analysis, actionable reporting, and response loops without manual intervention.
1.4. Enables multilingual, device-agnostic participation (mobile, web, voice) while ensuring respondent privacy and data security.
1.5. Supports scheduled, event-triggered, or on-demand feedback solicitation after key events (e.g. health sessions, nutrition days, meetings).
Trigger Conditions
2.2. Completion of a session (immunization, nutrition, parent teachers’ meeting).
2.3. Administrative request for on-demand feedback.
2.4. Threshold trigger (number of service recipients served).
2.5. Feedback request after case closure (child support, health intervention).
Platform Variants
3.1. Google Forms
• Feature/Setting: Form creation and auto-email/send link; configure with Google Forms API or prefill endpoints.
3.2. Microsoft Forms
• Feature/Setting: Automated survey distribution via Microsoft Graph API integration.
3.3. Typeform
• Feature/Setting: Form generation and webhook trigger for responses via Typeform API.
3.4. Zoho Survey
• Feature/Setting: Survey design and scheduled deployments using Zoho Survey API.
3.5. Jotform
• Feature/Setting: Form creation; automate invites via Jotform API’s submission webhooks.
3.6. SurveyMonkey
• Feature/Setting: Survey scheduling and feedback collection using SurveyMonkey API (collect/surveys/send).
3.7. Twilio SMS
• Feature/Setting: SMS feedback link delivery and inbound processing using Twilio Messaging API.
3.8. WhatsApp Business
• Feature/Setting: Automated survey message dispatch and collection through WhatsApp Business API.
3.9. Mailchimp
• Feature/Setting: Automated feedback request emails via Mailchimp Campaigns API.
3.10. SendGrid
• Feature/Setting: Email surveys/links at scale using SendGrid Marketing Campaigns API.
3.11. Airtable
• Feature/Setting: Feedback collection through Airtable forms and API for data synchronization.
3.12. HubSpot
• Feature/Setting: Feedback emails and response logging in CRM via Survey or Feedback API.
3.13. Slack
• Feature/Setting: Slackbot or workflow message with feedback form and API-triggered reminder.
3.14. Telegram Bots
• Feature/Setting: Telegram bot conducting feedback session; configure via Bot API.
3.15. Facebook Messenger
• Feature/Setting: Messenger feedback prompts delivered and answers logged via Messenger API.
3.16. Salesforce Experience Cloud
• Feature/Setting: Community feedback portal and automated case creation with Salesforce API.
3.17. Freshdesk
• Feature/Setting: Ticketing feedback collection after service through Freshdesk API.
3.18. Zoho CRM
• Feature/Setting: Automated follow-up for feedback solicitation via Workflow and API.
3.19. Integromat (Make)
• Feature/Setting: Multi-app workflow to chain form triggers and feedback aggregation via HTTP/REST modules.
3.20. Zapier
• Feature/Setting: Triggered workflows sending forms or collecting responses, using Zapier Webhooks and integrations.
3.21. Formstack
• Feature/Setting: Feedback automation via scheduled form sends and API webhooks.
3.22. Qualtrics
• Feature/Setting: Advanced feedback survey automation with Qualtrics API distribution and response capture.
3.23. IVR Providers (e.g. Exotel)
• Feature/Setting: IVR calls for voice feedback, leveraging Exotel API endpoints.
Benefits
4.2. Increases parental/community participation in service improvement.
4.3. Enables real-time insights into program performance and acceptance.
4.4. Ensures regulatory compliance and transparent record-keeping.
4.5. Streamlines escalation and rapid resolution of concerns.
4.6. Supports audit trails, multilingual access, and inclusive digital transformation.
4.7. Integrates feedback into program dashboards for proactive action.