Notification for gate changes and boarding calls

Purpose

1.1. Ensure passengers receive real-time notifications about gate changes and boarding calls, reducing missed flights and increasing satisfaction.
1.2. Deliver alerts via multiple channels (SMS, email, app notifications, IVR, push) to maximize reach.
1.3. Integrate with airport management systems for verified, up-to-date information.
1.4. Enable airline staff to automate communications, reducing manual errors and freeing personnel for critical tasks.
1.5. Personalize notifications with passenger names, flight numbers, new gate details, and actionable instructions.

Trigger Conditions

2.1. Gate change event in flight operations software.
2.2. Boarding time announcement from airline schedule system.
2.3. Passenger check-in status update.
2.4. Disruption alerts (delays, cancellations) detected from airport feeds.
2.5. Manual flag from operations staff for emergency boarding or last call.

Platform variants

3.1. Twilio SMS
• Feature/Setting: Message API; configure to send templated SMS upon gate change event.
3.2. SendGrid
• Feature/Setting: Transactional Email API; setup dynamic template for gate and boarding alerts.
3.3. Firebase Cloud Messaging (FCM)
• Feature/Setting: Push Notification API; trigger push messages for app users on boarding update.
3.4. Slack
• Feature/Setting: Incoming Webhooks; configure admin/staff alerts for internal communication.
3.5. Microsoft Teams
• Feature/Setting: Channel notifications API; broadcast critical gate changes to operations teams.
3.6. AWS SNS (Simple Notification Service)
• Feature/Setting: Multi-channel messaging with topic subscriptions for passenger segments.
3.7. Nexmo (Vonage)
• Feature/Setting: SMS API; integrate to dispatch messages globally as events occur.
3.8. Pusher
• Feature/Setting: Channels API; send live updates to web/mobile clients.
3.9. Telegram Bots
• Feature/Setting: Bot API; automate direct passenger notifications via chat.
3.10. WhatsApp Business API
• Feature/Setting: Template Messages; push verified alerts to opted-in passengers.
3.11. Facebook Messenger Platform
• Feature/Setting: Broadcast API; dispatch flight event notifications.
3.12. Apple Push Notification Service (APNS)
• Feature/Setting: Configure payloads for iOS device alerts.
3.13. Google Chat
• Feature/Setting: Webhook notifications to airline operation groups.
3.14. Zendesk
• Feature/Setting: Triggered ticket updates and proactive messaging to support active passenger queries.
3.15. Intercom
• Feature/Setting: Automated in-app chat notifications for users in airline’s mobile app.
3.16. Airship
• Feature/Setting: Advanced segmentation for push and in-app triggered boarding notifications.
3.17. IFTTT
• Feature/Setting: Applet creation for conditional message routing (e.g., if gate change, then SMS).
3.18. HubSpot
• Feature/Setting: Automated workflows using webhook triggers linked to gate change events.
3.19. Mailgun
• Feature/Setting: Send burst notification emails using event-triggered templates.
3.20. Cisco Webex
• Feature/Setting: Bot notifications for staff, meeting integration on boarding events.
3.21. RingCentral
• Feature/Setting: SMS Alerts API; direct passengers about urgent gate movements.
3.22. Plivo
• Feature/Setting: SMS voice call API for last-minute boarding voice alerts.
3.23. Zendesk Sunshine Conversations
• Feature/Setting: Multi-channel messaging API to ensure cross-platform passenger updates.

Benefits

4.1. Reduces risk of missed flights by passengers through timely, targeted alerts.
4.2. Enhances operational efficiency by automating repetitive communication.
4.3. Improves passenger experience and loyalty via transparent, proactive updates.
4.4. Supports compliance with accessibility by offering multi-channel options.
4.5. Minimizes front-desk congestion as passengers are better informed.