Passenger Experience & CommunicationPurpose
1.2. Automatedly coordinate passenger bookings, monitor arrivals, send notifications, and dispatch vehicles for corporate air travelers and their guests.
1.3. Centralize and automate communication between booking systems, drivers, and passengers for efficient passenger experience management.
1.4. Automate dynamic scheduling in response to flight changes, delays, or cancellations.
1.5. Ensure automatable compliance and record-keeping for regulatory and operational transparency.
Trigger Conditions
2.2. Passenger arrival time updates from airline or airport systems.
2.3. External travel disruptions such as weather delays or logistical issues.
2.4. Manual override or urgent shuttle request by staff or customer.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Automate SMS dispatch of shuttle pick-up details to passengers via Messaging API; configure message body with dynamic fields.
3.2. SendGrid
• Feature/Setting: Automate personalized email confirmations and shuttle schedules using SendMail API with templates.
3.3. Google Calendar
• Feature/Setting: Automates creation of transport events and invites via Calendar API; set reminders for drivers and passengers.
3.4. Microsoft Outlook 365
• Feature/Setting: Automate transport calendar entries, with rule-based alerts for shuttle times.
3.5. Salesforce
• Feature/Setting: Automate creation and update of transport cases/records via REST API; sync with customer accounts.
3.6. Slack
• Feature/Setting: Automator posts shuttle assignment notifications in relevant channels with message API.
3.7. Zapier
• Feature/Setting: Automates multi-platform actions triggered by new bookings; chain logic across apps.
3.8. Google Maps
• Feature/Setting: Automates route calculation and driver ETA updates with Directions API; integrate map links in messages.
3.9. Uber for Business
• Feature/Setting: Automate request of ground transport rides via Ride Request API for eligible passengers.
3.10. Lyft Business
• Feature/Setting: Automates scheduling and cost estimation of group shuttles via Concierge API.
3.11. AWS Lambda
• Feature/Setting: Automator handles complex logic for matching shuttles to passenger loads; triggers based on API events.
3.12. Okta
• Feature/Setting: Automates secure sign-in and access for transport administrator roles through Single Sign-On integration.
3.13. HubSpot
• Feature/Setting: Automate CRM updates and send shuttle confirmations via workflow automations.
3.14. Zendesk
• Feature/Setting: Automates logging and ticketing for shuttle support queries with Support API.
3.15. Trello
• Feature/Setting: Automates shuttle assignment task cards and route checklists in designated boards with Card API.
3.16. ServiceNow
• Feature/Setting: Automator creates and tracks service requests for transport incidents or escalations.
3.17. DocuSign
• Feature/Setting: Automate digital consent for shuttle terms through e-signature templates.
3.18. Google Sheets
• Feature/Setting: Automate population of passenger manifests and shuttle logs for daily operations with Sheets API.
3.19. Freshdesk
• Feature/Setting: Automates route feedback requests and incident tickets post-ride.
3.20. Microsoft Teams
• Feature/Setting: Automator sends shuttle dispatch alerts to ground crew chat using Bot and Message APIs.
Benefits
4.2. Eliminates communication lag with automated multi-channel notifications.
4.3. Reduces scheduling errors and enhances passenger satisfaction via automation.
4.4. Readily scalable automatable framework for handling high or fluctuating travel volumes.
4.5. Centralized audit trail for compliance through automated logs and records.