Passenger Experience & Customer ServiceAutomated Baggage Tracking and Notifications
1.1.1. Automate baggage location updates for passengers after check-in, transfer, arrival, or re-routing events.
1.1.2. Automates notifications on baggage status changes (arrival at carousel, delay, mishandling, retrieval, loading status).
1.1.3. Connects baggage handling systems, airline databases, and communication channels to orchestrate a real-time, automated notification workflow.
1.1.4. Automate compliance with airport security and traceability requirements by providing automated audit logs and digital records of baggage movements and notification events.
1.2. Trigger Conditions
1.2.1. Automated scan of baggage via RFID/barcode at check-in, transfer, loading, unloading, or arrival points.
1.2.2. Automated status change updates in airline or airport baggage handling system (e.g., Bag arrival at destination carousel).
1.2.3. Passenger check-in or flight status update triggers automated notification workflow.
1.2.4. Automated alerts from security or customs systems tied to passenger or baggage record.
1.3. Platform Variants
1.3.1. Twilio SMS
• Feature/Setting: Configure Send SMS (API: Message Create); call on baggage scan to automate delivery of updates (sample: POST /Messages with baggage status body).
1.3.2. SendGrid
• Feature/Setting: Automate transactional email (API: Mail Send); configure template on baggage status change trigger (POST /mail/send with dynamic fields).
1.3.3. AWS Lambda
• Feature/Setting: Automate serverless functions for status parsing & notification logic (Trigger: S3 PutObject with baggage scan data).
1.3.4. Azure Functions
• Feature/Setting: Serverless automation to process baggage events and automate downstream notifications (HTTP Trigger for scanned events).
1.3.5. Salesforce Marketing Cloud
• Feature/Setting: Automate personalized journey for baggage update alerts using Journey Builder (Trigger: Baggage Status Data Extension).
1.3.6. Microsoft Power Automate
• Feature/Setting: Automate cross-cloud integration of baggage events and Teams, SMS, or email notifications (Trigger: New row in Dataverse).
1.3.7. IBM MQ
• Feature/Setting: Automates message consumption from baggage event queues and triggers notifications (Trigger: MQ Queue Listener).
1.3.8. SAP BTP Integration Suite
• Feature/Setting: Automate cross-system workflow between baggage handling and CRM with prebuilt connectors (Trigger: Baggage Tracking API).
1.3.9. ServiceNow
• Feature/Setting: Automate creation of passenger incident or inquiry tickets linked to baggage status changes (Trigger: Inbound REST for baggage scan).
1.3.10. Airflow
• Feature/Setting: Automate DAG pipeline for each scan, update databases, and issue notification tasks.
1.3.11. Zapier
• Feature/Setting: Automate multi-app notification flows; e.g., trigger on Google Sheets entry for bag scan.
1.3.12. Slack
• Feature/Setting: Automate channel alerts for lost or delayed baggage using Incoming Webhooks.
1.3.13. Google Cloud Pub/Sub
• Feature/Setting: Automatedly stream baggage events with publish/subscribe for fast real-time notification downstream.
1.3.14. Oracle Integration Cloud
• Feature/Setting: Automate connections between legacy baggage systems and passenger notification workflows.
1.3.15. Google Firebase Cloud Messaging
• Feature/Setting: Automates push notifications to passenger mobile apps with bag status details (API: send message).
1.3.16. HubSpot Workflows
• Feature/Setting: Automate templated email or SMS using baggage event triggers.
1.3.17. Pusher
• Feature/Setting: Automate real-time push notifications to web dashboards as baggage events stream in.
1.3.18. Freshdesk
• Feature/Setting: Automate ticket creation for baggage issues, updating status as scan events occur (API: Create Ticket on scan).
1.3.19. PagerDuty
• Feature/Setting: Automate escalations and incident alerts on lost or mishandled baggage events.
1.3.20. Intercom
• Feature/Setting: Automate in-app notifications for baggage events within passenger mobile/web application (API: Send Message).
1.4. Benefits
1.4.1. Automates passenger awareness, reducing anxiety and improving experience.
1.4.2. Automates operational workflows for airport staff, boosting efficiency and reducing manual errors.
1.4.3. Enable automated, auditable compliance with baggage handling and security regulations.
1.4.4. Automates multi-channel communication, increasing the probability that passengers receive timely baggage updates.
1.4.5. Automated escalation for mishandling accelerates support and customer service.
1.4.6. Automation reduces staff workload by automating frequent, repetitive tasks.
1.4.7. Provides analytics by automatically logging all notifications and baggage events for future process optimization.