Lost and found claim management

Purpose

1. Automate lost and found claim management for an international airport to streamline ticket intake, tracking, communication, and claim resolution for passengers, reducing manual intervention and enhancing response speed.

2. Automating the logging, categorization, interdepartmental routing, claimant verification, communication, case closure, and feedback collection across digital and physical touchpoints for lost and found items.

3. Centralizes all claim data to automate analytics, flagging, and reporting for regulatory and customer experience improvements.

Trigger Conditions

1. New online lost property form submission by passenger.

2. Inbound lost item email via airport website contact page.

3. Direct message on official airport social media accounts.

4. In-person entry into the airport lost and found kiosk system.

5. Manual creation by airport staff or airline ground crew.

6. Automated system match between found items database and reported lost item.

Platform Variants

1. Zendesk

• Feature/Setting: Automate ticket creation and case routing using Zendesk API endpoint POST /api/v2/tickets.
  

2. Salesforce Service Cloud

• Feature/Setting: Automate record creation, queue assignment, and notification with POST /services/data/vXX.X/sobjects/Case.
  

3. Freshdesk

• Feature/Setting: Automates ticket intake using the Tickets API (POST /api/v2/tickets).
  

4. Twilio SMS

• Feature/Setting: Automated SMS triggers and updates for claimants using SendMessage API POST /2010-04-01/Accounts/{AccountSid}/Messages.json.
  

5. Microsoft Power Automate

• Feature/Setting: Automator for workflow orchestration — trigger on new claim email or form, automatedly route and notify using built-in connectors.
  

6. Google Sheets

• Feature/Setting: Automate spreadsheet entry from new forms via Sheets API v4 spreadsheets.values.append.
  

7. ServiceNow

• Feature/Setting: Automated incident records and KPI dashboards created programmatically with Table API POST /api/now/table/incident.
  

8. Mailgun

• Feature/Setting: Automate sending claim receipt and status emails using Messages API POST /v3/{domain}/messages.
  

9. SendGrid

• Feature/Setting: Automatedly deliver updates or closure notifications to claimants with Mail Send API POST /mail/send.
  

10. Slack

• Feature/Setting: Automate real-time notifications to airport lost and found ops with chat.postMessage method.
  

11. HubSpot

• Feature/Setting: Automate CRM ticket creation and team assignment via Tickets API POST /crm/v3/objects/tickets.
  

12. AirTable

• Feature/Setting: Automates tabular claim record management via API endpoint POST /v0/{baseId}/{tableName}.
  

13. Jira Service Management

• Feature/Setting: Automated issue tickets for tracking with REST API POST /rest/api/3/issue.
  

14. Microsoft Teams

• Feature/Setting: Automated channel alerts for lost and found team via Microsoft Graph API POST /chats/{chat-id}/messages.
  

15. DocuSign

• Feature/Setting: Automate consent and declaration e-signature workflows via Envelopes API POST /v2.1/accounts/{accountId}/envelopes.
  

16. Dropbox

• Feature/Setting: Automates storage and retrieval of scanned claim documents using Dropbox API /2/files/upload.
  

17. Intercom

• Feature/Setting: Automate chatbot responses or status updates for incoming claims using Conversations API POST /conversations.
  

18. WhatsApp Business API

• Feature/Setting: Automate two-way messaging update for claimants with POST /v1/messages.
  

19. AWS Lambda

• Feature/Setting: Automator for backend claim status logic and notifications triggered by event sources.
  

20. Zapier

• Feature/Setting: Automate cross-system syncing and time-based reminders using Zap automations across allowed apps.
  

21. Monday.com

• Feature/Setting: Automates workflow assignments, reminders, and process tracking using POST /v2 API for boards.
  

22. Google Forms

• Feature/Setting: Automated intake endpoint and routing by integrating with sheets and notifications.
  

23. OneDrive

• Feature/Setting: Automates the archiving of claim PDFs and scanned consent via Graph API PUT /me/drive/root:/path/file.
  

24. Asana

• Feature/Setting: Automates task creation, assignment, and reminders for follow-up actions with POST /api/1.0/tasks.
  

25. BambooHR

• Feature/Setting: Automate HR staff notifications for special claimant support using POST /api/gateway.php/{company}/v1/employees/directory.
  

Benefits

1. Automates intake accuracy and speed, reducing human errors.

2. Automated claimant updates boost transparency, lowering inquiry volumes.

3. Routing and prioritization automatedly accelerates resolution time.

4. Automating analytics reveals loss trends for process optimization.

5. Regulatory and SLAs met through automated audit trails.

6. Automating document and ID handling ensures privacy compliance.

7. Automated multi-channel notifications improve passenger satisfaction.

8. Automated feedback collection for continuous passenger experience improvement.